Category Archives: Customer Experiences

Facial recognition software demonstrates 1984 is finally here – thirty years late

Posted on August 22, 2013 by markkolier

When I read the article yesterday I could feel my eyes get a little wider and my jaw drop just a bit.  An article that started out as such: ‘The federal government is making progress on developing a surveillance system … Continue reading →

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Ad agencies getting bigger does not mean things will be better for clients

Posted on August 8, 2013 by markkolier

The news of the Publicis/Omnicom merger last week was perhaps the opening act in what might be a series of advertising agency consolidations.   The number one reason Mr. Levy of Publicis and Mr. Wren of Omnicom gave for the merger … Continue reading →

Posted in Advertising, Best business practices, Brand Advertising, Customer Experiences, Digital media, Media | Tagged , , , , , , , , | 4 Comments

Google buying battery hog Waze is smart – as long as you have power nearby

Posted on June 17, 2013 by markkolier

The news last week was abuzz with Google’s latest $1 billion acquisition of crowd source navigation application WAZE.  Bloomberg.com had this to offer – “Google needs to maintain supremacy in maps, as they are a key to mobile advertising,” Andrew Frank, … Continue reading →

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The Kindle Fire can’t be the best that Amazon can do

Posted on June 13, 2013 by markkolier

Even before I had bought the original Kindle in 2007 (this was pre-iPad days if you’ll recall), I had been a longtime fan of Jeff Bezos and Amazon.com.   Back in the 1990’s I bought some Amazon.com stock @ $11/share only … Continue reading →

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Too many Groupon, Living Social, and Google Offers are wearing me out

Posted on April 14, 2013 by markkolier

Anyone that’s followed this blog over the past few years know that I am dubious when it comes to the business models of Groupon and Living Social.   Since Andrew Mason Groupon’s now ex-CEO has been forced out, it appears both … Continue reading →

Posted in Advertising, Best business practices, Brand Advertising, Customer Experiences, Daily Deals, Marketing stuff, Social Media | Tagged , , , , , | Leave a comment

Another day in Hong Kong at a 3rd place

Posted on February 25, 2013 by markkolier

I’ve been working in a public space (Pacific Coffee Company) nearly the entire day on this last Monday of February 2013.   As usual there are a good number of business meetings going on simultaneously.   This happens in the U.S. as … Continue reading →

Posted in Business in China, China, Customer Experiences, Living in the World Today, Mobile Communication, Technology | Tagged , , , , , , , , | 2 Comments

Will Maker’s Mark turns a black mark into a winning hand?

Posted on February 18, 2013 by markkolier

Maker’s Mark is one of the best known and most successful brands in the bourbon business. Last week Maker’s Mark was in full backing up mode when the news came out that it was ‘reformulating’ its product due to a … Continue reading →

Posted in Best business practices, Brand Advertising, Content Marketing, Customer Experiences, Marketing stuff, Media, Social Media | Tagged , , , , , , , , , | Leave a comment

Google isn’t being evil but maybe a bit greedy

Posted on February 8, 2013 by markkolier

I have a great deal of respect for Google as a company. Their platforms work well for users and have shown the world how cloud computing can be a part of everyday life. As a marketing services company Google AdWords … Continue reading →

Posted in Advertising, Best business practices, Customer Experiences, Direct marketing, Marketing stuff, Media, Mobile Communication | Tagged , , , , , , , | 3 Comments

What next for Foursquare?

Posted on January 23, 2013 by markkolier

I was a fairly early adopter of Foursquare having joined up in March of 2010. I was particularly interested in how people might use the platform with check-ins and how Foursquare might monetize the platform. Nearly three years later I … Continue reading →

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Do you have ‘pure’ experiences anymore?

Posted on January 14, 2013 by markkolier

It was this past Saturday afternoon and before getting started on helping cook dinner I found myself alone at home at just the moment the Baltimore Raven – Denver Bronco NFL Divisional Playoff game took place. Yes I know, funny … Continue reading →

Posted in Customer Experiences, Living in the World Today | Tagged , , , , , , , , | 4 Comments