Dining out and going back into the cave

Katz's deliA recent post was about fine dining restaurants and face masks not going well together. Well I have an admission to make. About ten days ago I went to a restaurant.  AND I wore pants!  My wife and I met our very good friends and my former business partners for dinner in Connecticut about halfway between us.  My friend Bob is 84 and in pretty good health overall.  We figured if the 84-year-old guy was willing to drive and meet us for dinner, we’d take the chance too.  Because it is a chance, right?

We ate outside with protocols of face masks to enter the ‘reservation only’ restaurant which could then be taken off once the party was seated.  All servers and restaurant personnel wore masks.  Almost all of the outdoor tables were taken and even a couple of them turned over while we were there.  The indoor area which allows 50% capacity was nearly empty.  There was a table of eight closer to the street that was being seated and they all got up and hugged one another. With face masks on but not for the people that were already seated.  That was a bit unsettling.

How was the experience overall?  It was fantastic!  #1 thing, somebody else cooked the food, served the food and drink, picked up the plates and did my dishes.  The food itself was excellent and I ate it all. I had begun to lose touch with why I enjoy dining out so much.

Then a week later we did it again. Went out to dinner to celebrate our wedding anniversary.  We were led in with wearing face masks mandatory.  As was the case the week before we ate outside near the water – covered, which was good since we watched a raging thunderstorm drop an inch of rain while we dined quietly and with plenty of social distancing.  The meal was excellent, and we savored it and stayed much longer than we might have normally since there was not a reservation behind ours.

The thing is, that despite the fact that we felt about as safe as one could in these times, we’re not in any hurry to do it again in the near future. It’s just too uncertain and we feel that there is risk even though our area of Connecticut has one of the lower incidences of Covid-19 cases even since the reopening of restaurants.

This week we went into Manhattan to check into the office that I’ve not visited since early March.  We drove in with no problems, and parked right across the street from the office in midtown at a very inexpensive rate compared to what it usually is. There’s good reason for that, Manhattan was pretty empty. Light traffic vehicular as well as pedestrian.  My office itself is a shared office and we saw one other person working. There can more than 100 at capacity. It was eerie.

Finishing the work for the day, we drove downtown to Katz’s deli in no time at all, parked on the street and had a pastrami on rye with mustard with the dill pickles and cole slaw on the side.  A Dr. Brown’s Cream Soda is always the perfect complement.  We ended up sitting outside on Ludlowe Street at tables set up against the wall on the sidewalk which was quiet. Seems simple. It’s worth it.

But every time we go out like that we feel as if we are rolling dice. I think we now both feel that it’s time to put the dice down and just sit it out for a while. I hope that we’ll feel more confident as time goes by.  Until then, it’s cooking and dishes. With an occasional glass of wine.

 

Posted in Marketing stuff | 3 Comments

E-mail communication during a Global Pandemic

I belong to two gyms one of which is $10/month and the other in New York City is more expensive but not crazy. I have not been to either gym since March, and I am in no hurry to get there. During the entire 100-day tenure of this pandemic I have received exactly one communication from my NYC gym and none from the one in Connecticut.  I have to admit it boggles my mind.

This is not a plea on my behalf to receive more email.  I get so many from companies trying to get my attention for their lead generation services and could do without their constancy.  I actually had to call the gym to get any information and the basic information could have and should have been sent to me in an email.  I’d say that one or two emails a month from my gyms during the pandemic describing the situation and what the gym was planning upon reopening would have been very acceptable to me. Instead I had to go looking.  This is the antithesis of best practices.

And then there’s my doctor.  I’ve been lucky and over the past few years haven’t needed to go see the doctor for much other than routine checkups.  I last went to the doctor in December.  Since that time, I have not heard anything from my doctor, or any doctor for that matter.  Does this make me feel as if the doctor and his practice don’t care?  Maybe. Certainly, they’ve shown I am not any kind of priority.  Maybe it’s because to this point, I have not been a substantial revenue-generating patient?  I also recall that I have to fill out the same information every time I visit the doctor as if they lose my patient records every year. That’s actually not true but I’ve heard the staff say that they have switched database systems more than once over the past few years.

But not one communication from my doctor?  Can they have that many patients that they don’t have the ability to contact each and every one particularly during these uncertain times for health?

The office building in Manhattan in which I work also has offered virtually zero communication via email or any other way. Again, I needed to call to find out if the offices were open (now that New York City is in Phase 2 of recovery) which I found out today that they were.  But again, I had to reach out to find out.

Even with more of us working from home, people still don’t prefer to receive a bunch of irrelevant emails.  My argument is that during a crisis such as the Covid-19 pandemic MORE communication is warranted not less.

Yes, it can be tricky and challenging to create the right tone with which to communicate.  It’s something our shop does for our clients on a daily basis.  Not sufficiently communicating with your customers, patients and members during a pandemic is a terrible idea. If that’s the default due to uncertainty of exactly what, how, and when communications to your valued clients and prospects should be staged, don’t be surprised if your business takes a turn for the worse.

 

Posted in Communication, Marketing stuff, Professionalism | Tagged , | Leave a comment

Fine dining and face masks don’t go together

NY Times 05/20/20

Like many people during the Coronavirus pandemic I’ve missed going out for meals at restaurants.  Living in the Greater New York City area offers an unending array of excellent restaurants serving great food from all over the planet. Great and interesting food can be found in both expensive and inexpensive restaurants.

In Connecticut where I live, today is the first day of what is being called phase 1 or a ‘soft re-opening’ for non-essential businesses such as outdoor dining, offices, retail and malls, museums and zoos, university research and outdoor recreation businesses.  The state pulled back on opening hair salons only a few days ago saying it wanted to give salons more time to get ready. I suspect that since it was not known for sure what might open on May 20 until a week ago, it was confusing as to exactly what should be done to re-open.

We’ve ordered takeout/take-away a number of times during the 9+ weeks of the pandemic. Being one to truly enjoy dining out in restaurants, the takeout experience in general is….meh.  It makes me feel totally guilty that we’ve not had more takeout meals at area restaurants that we visit. I know these restaurants need the business. Our small takeout order helps. Every takeout order helps.  But aside from pizza and sushi, most restaurants meals just don’t travel well.  And even when the restaurants re-jigger their menus to offer fewer, less-expensive choices, the results are uneven at best.  Yes, you can reheat the meal, put it on nice plates, pour a glass of wine and it’s…nice. But it’s far from being a quality restaurant experience.

Our company does work for the restaurant industry and it’s one of the toughest business in which to succeed.  As a friend of mine who’s been a successful restaurateur likes to say, ‘If you want to make a small fortune in the restaurant business, start with a big fortune’.  Something that has been said about other business as well.  I saw chef Tom Colicchio recently interviewed and he put it plainly and I am paraphrasing, ‘The place will smell like Clorox, the servers and staff and patrons are all wearing masks, you are sitting some distance away from other people, you have to order the drinks with the food and are expected not to linger.  That’s not what hospitality is about’. Right on Mr. Colicchio.

Danny Meyer, of the Union Square Hospitality Group, feels similarly and is in no hurry to open his restaurants in NYC when finally allowed.  At 25% or 50% capacity restrictions, for how long can a restaurant fine dining or otherwise expect to survive?  There will be those that embrace the return and will shrug off the changes but there are just not enough of them to make up the shortfall.  Personally, when I finally do go out to a restaurant the first and most real reason would be to be around other PEOPLE!  I am thinking I’d enjoy a pub like atmosphere, burgers, chicken wings and beers, (and SPORTS!) more than I would enjoy dining with guardrails. I realize that a pub with half or a quarter of the people will not have the same energy as before.

Ultimately, I am just not ready to go back to restaurants to have what I expect will be an ok, but muted experience. I probably will try it once or twice in a few weeks to see first-hand what it is like. But as Mr. Colicchio noted, I don’t think it will be what people expect or continue to patronize, when it comes hospitality.

Posted in Dining, Restaurant Marketing | Tagged , , | 2 Comments

Building good teams cannot rely entirely on remote workforces

I was on a Zoom call recently (as are so many people these days), with some long-time friends.  The discussion naturally centered around the impacts and effects of Coronavirus on people today and in the future.  One of my friends noted that he’s never been more productive, and the future of work will be forever changed with the increased familiarity and usage of remote working teams.  This particular friend is in the TV business and is an excellent creative thinker and producer and is part of team that delivers a weekday daily nationally syndicated television program.

Another friend on the call who is the CEO of a publicly traded tech company in the cloud computing and data security space raised his eyebrows just a bit (I was looking).  I later asked him for his thoughts team building for remote workforces since his company employs a few thousand people who for the most part, work in offices.  He noted that he was very involved in how to meet that challenge both today and going forward.  I might have pressed a bit too much in saying that I could not understand how truly well-integrated teams could be maintained when not having the PEOPLE get together in person on a regular or even semi-regular basis.  But my friend did not disagree.

So, what does this all mean for the future of working in offices as members of teams of varying sizes?  The workplace for office workers had already been altered over the past twenty-plus years by the use of technology in mobile devices and internet connected workstations.  But it’s not far-fetched to think that company leaders of enterprises both small and large are thinking and re-thinking about the how’s and why’s of bringing their people together in the near and distant future. Chances are good that outcome will include fewer instances of four or five day a week commuters.  Millennials have known this for a while and have been waiting for their companies and managers to catch up.  They never wanted the five days in the office thing in the first place. Their parents have known little else.

How and when people in cities like New York will go back to the office is still unknown.  All of us are starving for in-person contact and communication yet we know what we will ‘get’ when we return is a watered-down version of the way things used to be. These days I frequently think about the eateries, shops and services in Manhattan that are so dependent on the daily flow of commuters into the city (not to mention the other 4 boroughs).  How can they survive if 50% of people come to the city one day or one week and the other 50% come the next?  Same rent, same operations costs, half the customers equals less revenue. How long can that last?

I am not saying that companies should bring people back to offices so that ancillary businesses can survive, but the notion that most or all business can be built, nurtured and or transacted remotely will be bad for people AND bad for business in the long term.  Being together in person is integral to building higher functioning teams.  Coronavirus has fast-forwarded the utility and effectiveness of remote workplaces. Staying apart from one another reminds us how important it is for us to get back together, and stay together, for each other, even if not as frequently as we did pre-Coronavirus.

Posted in Living in the World Today, Managing people, remote work | Tagged , , , | Leave a comment

Coronavirus gives telemedicine a giant push forward

Close up of man’s hand using smartphone with effects

While I grew up long after the family doctor made house calls, for me, the idea of telemedicine was far-fetched at least until the advent of the Internet.  Today, millennials and Gen Z’ers are much less likely to have their own regular doctor, often preferring to use walk-in clinics when they are not feeling well. The rapid worldwide spread of Coronavirus has pushed telemedicine to the front burner while imploring physicians young and old to adopt to ‘at-a-distance’ treatment for patients.  How have the physicians handled this?

The ones that I speak with mid, even late career, are for the most part very positive about telemedicine in general.  Before Coronavirus telemedicine was on the periphery.  Over the last 2 months there has likely been more telemedicine practiced than ever before.  However, from my medical professional friends I am repeatedly told that while telemedicine offers good utility, it’s not all easy-peasy.

There are agreed positives. Most agree that ‘touching’ the patient is only 5-10% of the things a doctor will do during a patient visit.  And the touching does not necessarily occur during each patient visit.  Patients that have to drive long distances to see their regular doctor or specialist can really benefit from not having to make as huge an effort just to see the doctor. And not going to see the doctor means you don’t have to be around sick people.

For the doctor it’s not as easy as you might think.  The preparation for the E-appointment requires planning in order to have the proper patient documentation and protocols in place.  Then there’s the coordination of the timing of the appointment.  Just like with any doctor-patient interaction the actual length of a visit (in-person or virtual) varies.  Doctors likely schedule E-appointments in sequence (since moving back and forth between in-person and virtual visits does not make sense) but surely some take longer than others.  This means a patient that has a 1:30 P.M. telemedicine appointment for Wednesday will have to wait if the doctor is seeing a previous patient.  For now, the patient is likely called by the doctor’s office to let them know to log-in for the telemedicine appointment.  I don’t know if as yet there are virtual waiting rooms (that I imagine ultimately won’t be advertising free), but I would not be at all surprised.

After the E-appointment the information obtained during the visit must be cataloged which takes more time. I am told that telemedicine doctor-patient appointments all in all can take TWICE as long as a conventional in-office visit.  Then for doctors there’s the issue of getting paid.  The rates paid to doctors for telemedicine visits can be appallingly low.  I’ve heard doctors can be paid as low as $12 for a telemedicine appointment. That’s going to have to change in order to increase the speed of telemedicine adoption by doctors.

But it should not be forgotten how much telemedicine has acted as an asset during this time of Coronavirus.  The world has never seen a pandemic like this nor has the world had a useful way to have doctors and patients interact without being in the same physical space.

Who will benefit from telemedicine? Mostly because they will live much longer, Millennials and Gen Z’ers will leverage telemedicine more than elder Gen X and Baby Boomers.  And their children will wonder why their grandparents went to see the doctor as often as they did. We can only hope that things like the use of telemedicine can help make things better for people.

Out of this tragedy many behaviors have been changed and changed forever. The future of working in an office with other people is going to be different now that remote work has been given a true test drive. With people being apart for so long, the value of family, friends, and co-workers being together in person is being assessed and reassessed.  But that’s a story for another day.

Posted in Healthcare | Tagged , , , , , | Leave a comment

One random reason I love baseball

March 26, 2020 was supposed to be MLB’s opening day. Weeks ago all baseball fans learned that the 2020 season would be delayed due to the novel Coronavirus. Still all day on the 26th I was thinking about how much I wanted to watch baseball games. Not just my team – the New York Mets, but any games I could watch or listen to. Sadly, all we had yesterday were the memories of seasons past.

I am also working on a piece about the 1920 baseball season. One of the most amazing and yet tragic seasons in the history of the game with a batter being hit in the head and subsequently dying a couple of days later – the only player to die on an MLB field. For those interested his name was Ray Chapman.

My friends and family tell me I have a good memory for sports trivia. I take that as a compliment while at the same time knowing there are so many people who are much better at sports trivia than I am. I do have many vivid memories and I’m sharing this one.

The year was 1975 and the place was Shea Stadium. An August 24 doubleheader without the Mets playing an inning. It was between the New York Yankees and the California Angels. I went with some friends from high school (and oddly enough I cannot exactly recall who was with me!), and as a teenager living on Long Island I don’t recall how we got there since I was not yet of driving age but maybe one of my friends drove. I don’t believe we went by Long Island Railroad but it’s possible.

Wait you say, why were the Yankees playing in Shea Stadium? Well in 1974 and 1975 the Yankees played all of their home games in Shea Stadium while Yankee Stadium – the house that Ruth built, was being renovated. After all, the original Yankee Stadium was built in 1923.

I remember it was not a nice weather day with rain intermittent throughout the day. I do remember that Nolan Ryan (former Met) started game 2 of the doubleheader. And I will remember it as the day I became a huge Graig Nettles fan. There was much about that doubleheader that, once I went back and looked at the Baseball Reference Guide, I did not remember about the games. James Thurber (and I thought it was Ring Lardner) had it right when he said, ‘You could look it up’. So, look it I up I did.

The up and coming 1975 Yankees were above .500 at 64-63 at this late point of the season. The oft-moribund Angels were 59-71 coming into the doubleheader and the division was ruled by the Oakland A’s and the rising Kansas City Royals. In fact, the following season it would be the Yankees and the Royals that would play an exciting AL Championship series highlighted by Chris Chambliss’ walk-off, series ending home run. (The Yankees would go on to be swept in the World Series by the Big Red Machine. Hey, I told you I was a Met fan).

Besides Nolan Ryan, who the Mets unceremoniously traded in 1971, (for Jim Fregosi in one of the Mets worst trades ever and they’ve had some bad ones), the Angels had another terrific starter in Frank Tanana who later on in his career would pitch for the Mets. On this day Tanana was at the top of his game leading the Halos to a 9-0 complete game shutout of the Yankees. Rudy May started for the Yankees and did not make it to the 4th inning.

There were a number of notable players in that doubleheader for both teams. For the Angels, future Yankee Mickey Rivers (Mick the Quick), and future Met manager Bobby Valentine were in the lineup for game 1. The Yankees featured some very good players, Bobby Bonds leading off, Sandy Alomar batting 2nd, Thurman Munson behind the plate, Lou Pinella in the outfield, the aforementioned Chris Chambliss and Graig Nettles, (I never could figure out why it was spelled that way as it always seemed like a mistake to me. Did his parents mean to call him Greg or Craig?), and it even featured a pinch-hitting appearance by 1970 MVP Alex Johnson. I’ll bet you forgot all about Mr. Johnson. But on this day Mr. Tanana was too good.

Game 2 stats show that the announced crowd was 30,000 but in 1975 single admission doubleheaders counted the fans in place for the first game and did not bother to recount the second game. If there were 10,000 people left in Shea for the 4pm start to game 2 I’d be surprised but sadly in this case, you cannot look it up. For this reason, my friends and I were able to move down into the field box seats off of third base. We didn’t even have to grease the seat usher as it was kind of misty and just not nice and there not many people even in the field boxes. We thought this was the greatest thing ever to get to sit right near the field and watch Nolan Ryan fire 100 mph heaters.

Tippy Martinez (players had better nicknames back then IMO), started and went 7 1/3 innings for the Bombers, with lefty fireman Sparky Lyle coming in to pitch the last 1 2/3 innings. Ryan was his usual impressive self in striking out 8 in 6 innings yielding 6 hits, 4 walks and only one earned run. But the one of the random reasons I love baseball happened in this game and I am certain to never forget it.

The Yankee third baseman, All-Star Graig Nettles was a renowned power hitter smashing 390 career home runs, driving in over 1300. His lifetime .248 hurts his HOF chances. Yet more than anything Nettles was a terrific fielder. He was up with the very best in the league and that included an aging but still very good Brooks Robinson for the Orioles. Nettles would win back to back Gold Gloves in 1977 and 1978. However, this second game of what was a literal slog, was probably the worst defensive game of Nettles’ career. He made not one, not two, but three fielding errors! In fact, in the 5th inning he booted consecutive ground balls for two errors on two plays! He topped that off with yet another error on a grounder in the 7th. The field was chewed up enough that the Yankees as a team made 6 errors that day.

But for Nettles, the errors were almost inconceivable and a fan just a few rows away would not let Nettles hear the end of it. Using quite consistently colorful language highlighted by ‘Nettles you suck’ which he must have said twenty times, everyone and I mean EVERYONE could clearly hear the fan, (no doubt including Nettles) berating Nettles who kicked the dirt a couple of times after booting one of the ground balls that came his way.

As a result of the miscues the Yankees trailed for the entire game and when Nettles came to bat to lead off the bottom of the 8th inning against veteran pitcher Dick Lange the Yankees trailed 4-1. Our perturbed fan was at the top of his lungs screaming at Nettles about how MUCH he sucked. My friends and I all thought this was incredibly funny.

What happens next still gives me a thrill. Nettles leads off, digs in, and blasts the first pitch of the inning far over the right field fence – a no-doubter home run. On his slow trot around the bases he starts heading toward third base of course facing all of us and with just the right amount of flair, smirks, and flips off the berating fan as he approaches third base rounding for home. We went absolutely nuts! As did the other 30 or so fans (it seemed) sitting nearby. I’ve been to some special moments at baseball games – game 3 of the 1969 World Series, Game 6 in 1986, and this moment is as indelibly etched in my memory as any I’ve ever been to.

After Nettles’ dinger, apparently, (while I was there I did not remember what happened after) a back-up catcher named Ed Hermann (no not the actor) also hit a home run bringing the Yanks within a run but alas that was as close as they would get that day as the Angels swept a pair from the Bombers.

So, one of the most memorable days I’ve ever had at a ballpark was NOT watching my team play, and it was not about the winning or losing a ballgame. It was the game within the game and that day Graig Nettles of whom I was not a fan prior, became a big winner in my eyes and I was a fan of his forever after. Kudos Graig, kudos.

Here’s hoping the sound of ‘Play Ball’ will be heard on MLB fields by Memorial Day. I really miss the games.

Posted in Baseball | Tagged , , | Leave a comment

Road trip over – back in the office

The five-day trip back east from the California desert was a breeze.  We drove not more than 10 hours in any one day. Most days were between 8 and 10 hours.  Weather was not an issue at all which was nice in comparison to the drive westward which featured snow and ice in the Pennsylvania mountains as well as the Rocky Mountains west of Denver.

There’s lots of time to think while viewing the spectacular scenery that is seemingly omnipresent in the United States.  The trip last week had me thinking a great deal about Coronavirus and how its spread would have affected our trip had domestic travel restrictions been imposed.  As of early March, I feel that some sort of travel restrictions is coming in the U.S.

We have clients in Asia and the impact of Coronavirus on our business and our friends and colleagues is gigantic.  No travel out of the country is the policy for many of our Asian colleagues.  Shares of the video conferencing platform Zoom.us skyrocketed last week as being able to see the person without risking infection is now more important than ever before.

Back around 1980 there was a transit strike in New York City.  Women in the workplace had become a common thing.  These women however were still of the mind to wear heels while commuting to the office.  (Not to mention nylon stockings).  When the transit strike occurred, people had few options and walking was one of them.  I remember the photos of people crossing the Brooklyn Bridge and the women were all wearing tennis shoes and they would change to their heels once in the office.  After the transit strike was over, most women continued to wear the tennis shoes since they are imminently more comfortable and just better. The behavior changed.  Commuting was never the same

The Coronavirus might be the spur for video conferencing and video calling to become commonplace.  FaceTime aficionados have to imagine that there are hordes of people who simply do not have FaceTime since they are on an Android platform and don’t have a default video calling option. I am a believer that being there is the best thing, but video calling is the next best thing.  Before holograms become the norm that is!

Driving through Texas for almost two days, we looked for the border wall that we noticed two years ago but for some reason this time we could not see it at all despite looking hard.  We were stopped in Arizona one time and asked if we were American citizens. We answered yes and then were waved through and continued on our way.  That was the only unscheduled stop.

Working while on the road just gets easier and more familiar.  I’ve not tethered my laptop to my phone, but I use my tablet all the time.  Before leaving in the morning and when we arrive in the early evening a solid hour of email keeps me up to speed since I have been replying in real time virtually all day.  And one of the most interesting things is – people stop thinking about where you are and just work as if you are in your normal office location. Wherever I have an internet connection and a keyboard I am ready to work.

The potential spread of the Coronavirus in the U.S. will test people’s and company’s abilities to manage NOT being in the office.  I hope the impact on people’s health will be minimal but am also fascinated as to how it might change the way we work.  If my guess is right Coronavirus will untether more people from a physical office than anything that has happened before.

If you think you could never take a road trip AND work AND be out of the office for 6 weeks, that may be true now, but it will hopefully be less so in the future.

Posted in Marketing stuff | Tagged , , , , | 1 Comment

On the road again

The call of the highway is always there for me.  Fortunately, my wife seems to enjoy long road trips as much as I do.  I’ve written about long road trips on a few occasions and as it’s the day before the first day a 3,000-mile drive, I am a bit nervous, excited and as my Dad would say ‘keyed’ up.  I actually wondered about that expression and found this:

The etymology or origin of the phrase is from the limited movement mechanical toys like the clapping monkey, which had a coiled spring inside that you wound up like an old-fashioned alarm clock, using a key in the back.

A monkey huh?  Ok I feel something like that, I guess. Working while living is better than living while working. And it’s something I’ve been doing for a long time. It’s kind of a thing.  Managing ongoing projects while out of the office is one thing, being in the car for 8 hours a day (more or less) is quite something else. It’s very different when you are not on a true vacation.  Work goes on and on. The way you work can change. Driving long distances does afford the opportunity for deep thought and the changing perspectives of the drive, I find, helps me look at things…differently.

I am surprised at my anticipatory excitement. It’s not like I haven’t done this for several years as this may be four or more years of long mid-winter excursions either west or south of New York City. Because I’ve had this trip to look forward to, the fact that it’s mid-January, mid-winter, has not really bothered me at all as I knew I was ‘Getting out of Dodge’.

Not everyone has the same appreciation for road trips as me. It’s amusing that even as recently as this week, when I mentioned that I was heading out on the road and would not be back in the area for over a month, people said – ‘You’re driving??!!’  As if that was an insane proposition.  This is invariably followed up with ‘I could never sit in a car for that long’, or ‘Why not fly and rent-a-car?’.  In truth you DO sit in a car for a long time and sometimes my back gets sore. Duh. Stretching and walking whenever possible helps. When I was 20 I could (and at times did) drive 16 hours a day by myself. I don’t do that anymore.

I think my apprehension/excitement is due in part to the uncertainty of the road. With today’s technology we are more secure than ever.  Planning the route, deciding where to have lunch and or dinner in various cities across the U.S., finding a hotel on the road, are all so easily managed with our handy little smartphones.  But there’s still some uncertainty. The car is fine, has been checked out, and should be fine for a 7,000-mile round trip. Of course, you can’t be 100% sure. Then there’s weather. Before we even leave, we have to consider that the weather on day 1 is not forecast to be good at all with snow and rain. We’ve built an extra ‘travel’ day in our schedule for that reason.  It’s uncertain.  That’s actually kind of exciting.

I look forward to the mornings on the road.  I’ve always enjoyed driving out at 7AM or even earlier as the sun rises.  It all kind of makes me feel a little pioneer-y, though a lot warmer than they were. Mostly I just like the idea that things for the next month or more will be different. I am not exactly sure how it will all work out but want to see how, and that’s what keeps me moving forward.

And for what it is worth, my clients can have confidence that I am thinking about their business all the time. Maybe too much of the time!

 

 

Posted in Driving, Human Behavior, Personal Development | Tagged , , , , , , , | Leave a comment

Most jobs that can be done by a robot are not good jobs

All jobs that can be done by a robot instead of a human are, ultimately, vulnerable jobs.  That does not mean that all of those jobs SHOULD be done by robots.  The race for technological innovation has always been linked to human beings collective and individual behaviors being disrupted.  Even if we understand, it remains a very uncomfortable concept.  If you swap out the word android for robot it gets even scarier.

When I think about some of the jobs that I have seen go by the wayside in my lifetime, I often feel nostalgic.  However, once that nostalgic feeling passes it generally is apparent to me that those jobs were probably not good jobs the way people like to define good jobs today.  Perhaps it’s best if I give my personal definition of what constitutes a good job.

  1. You are for the most part engaged and interested in and with the work you are doing and the people with whom you interact on a day to day basis.
  2. You are paid somewhat commensurately with your contribution and experience and that amount is sufficient to pay for once and future living expenses.
  3. You have opportunities for career growth.

I realize I am casting a wide net in being so general but there are far too many opinions on engagement, compensation, and growth opportunities both personal and professional to which would be a deep discussion in and of itself.   And what constituted a good job fifty years ago would not and should not necessarily be the same.

What today would not be a good job in my mind?

  • Highway and bridge and tunnel toll collectors. Once a necessity, they are now a true dying breed.  Sitting or standing in booth for 8 hours receiving and handing over money and receipts while briefly interacting with people is not a good job and really it never was.
  • Gas Station attendants. This was a better job than a toll taker as it came with more interaction with the customer, but once drivers learned to pump their own gas the cost of having gas stations attendants became unnecessary. 
  • Truck drivers. There’s been so much talk about the huge amount of truck drivers in the United States who every day are more in jeopardy of losing their jobs to self-driving trucks.  There are more than 3.5 million truck drivers in the United States.  That’s more than 1% of the entire population!  The idea that driving a truck is a good job has always been lost on me.  Sure, you can be your ‘own’ boss.  Yet sitting (and then sleeping) in a cab for 12 hours a day combined with the monotonous nature of the job can no longer be considered a good job.

I left out low-paying customer-service oriented jobs like fast food, working at a big-box store or being a Lyft or Uber driver (since driverless cars will take most of those jobs anyway).  All involve interfacing with the public making the shift to robots more challenging.

How about Stadium ushers?  Not too long ago there were lots of stadium ushers.  You paid for a ticket, went to the ballpark and then were ‘shown’ to your seat which was ceremoniously wiped off with a dirty towel and you tipped the usher.  It was a pretty great job for the ushers as they also had the benefit of seeing the ballgame for free.  There do not appear to be as many today.  Was being a stadium usher a good job?  Yes in some ways.  Was it necessary?  In my view yes since it helped improve the ticket buyer’s experience (at least theoretically).  But clearly there was no opportunity for future growth and for most that was just fine.  You could be an usher for fifty years or more!

Not to go all sci-fi on you, but androids (robots) will eventually look like humans and perform robot functions and jobs.  But I feel that jobs in which people have need to regularly interact with customers (people) are not and should not be ceded to robots even if some companies might find that tempting.  Human interaction will be increasingly important in the coming age of AI, Androids and Robots.  When you eat in a restaurant the experience would be vastly different (and sterile and inhuman) if an android waiter took your order and brought your food.  At least then you would not feel bad about not tipping.

How about using robots/androids as schoolteachers?  Is it that horrifying?  Schoolteachers remain among the most underpaid group in the United States.  The various demands on teachers make it difficult for them to connect with each and every student.   Could an android teacher (who never gets tired or needs a day off) do better?  Would an android teacher not be able to recognize the ‘human’ indicators given off by students?  It’s too easy to think that an Android schoolteacher would be so inhuman that it would ultimately lead to society’s downfall.  Iterative artificial intelligence has already proved to outperform human beings in a variety of tasks and evaluations.  Emotionally I want human beings to teach my children.  But we’re a far cry from the days of the one-room schoolhouse and my intuition tells me that fifty years from now the way we will teach schoolchildren will be hardly recognizable to people of today.

Yet here’s the thing, being a teacher is in my opinion a GOOD job!  At least except for the low-pay aspect.  Being part of a community, helping students learn and positively influencing (ideally) the lives of students and their families is a giant responsibility societally and otherwise.  However, the notion that a teacher might get their degree and start teaching the 3rd grade at 23 years old and to continue doing that for 30 years without a large amount of additional training is an outdated concept at the least.

A good job once meant that you got paid on time for an ‘honest day’s work’ (whatever that meant), didn’t require much (if any) overtime, and was secure as long as the employee’s performance was not deemed consistently substandard.  This goes back to the Greatest Generation and was adopted by Baby Boomers and Gen Xers.  Today few people expect to work for a company for ten years much less twenty or more.  The era of ‘worker free-agency’ is quite possibly the future where contracts are shorter, and people come and go with a certain amount of interchangeability.  This will make building company and corporate teams more challenging.  Not to mention accustoming people to always working without a net underneath.

At one time it was thought that being a cigarette girl was a good job.  I don’t imagine many people would think that today.  The idea of what constitutes a good job changes with time.  And as such, so must we all.

 

Posted in Jobs, Living in the World Today | Tagged , , , , | Leave a comment

Why I have always underestimated the benefits of bowling

Gallery-Entrance_700x700_acf_croppedNot far from where I live in the NYC suburbs, a new mall has opened which in and of itself is unusual in the U.S. today.  It’s easy to write about the demise of malls which has been mostly the result of the behavioral changes of Americans over the past fifty years.  Bowling in some ways has mirrored the heyday of malls as has its subsequent fall from being a pastime.

One of the ‘experiential’ stores that has opened at the new mall is a ‘classy’ and chic bowling place (not an alley) called Pinstripes, that serves quality food and drink.  I’ve not yet visited but my son has, and he reported that it was much nicer than he expected and will definitely go back.  There are just over a dozen units listed on the website.

The idea of bowling being part of a mall is not a new thing.  A number of years ago I visited a bowling place in a mall in Tampa called Splitsville, which was much the same concept – a bit more upscale, billiards, quality food and drink.  I thought that concept was cool and might catch on.  Splitsville is still around but only a half dozen units appear to be in operation.

From www.bowlingmuseum.comDuring the 20th century bowling gained rapidly in popularity.  In the early 1930’s after the end of prohibition, beer companies were looking for new venues of advertisement. Many teamed up with the Bowling Proprietor’s Association (BPAA) to promote their brand through the sport of bowling. Companies like Pabst, Hamm’s, Stroh’s, Meister Brau, Falstaff, and Anheuser-Busch sponsored semi-professional teams. The height of popularity for the beer teams was reached in the 1950s when bowling became televised regularly. Names like Dick Weber, Don Carter, and Ned Day became household names as these bowlers reached stardom.

The invention of the automatic pinsetter really helped bowling become a popular sport in the 1950’s and 1960’s.  Particularly in colder climes.  People would sign up for bowling leagues where they would commit to showing up for 30 weeks on whatever night(s) and they’d bowl.  I know you’ve seen pictures.   I used to go bowling a few times a year but if I’ve bowled 5 times in the past 10 years I’d be surprised.  I am neither a good nor bad bowler and am completely fine with that.  Which is notable since there are few things in life about which I feel that way.

When I thought about it there are several things I like about bowling.

  1. Bowling is easy to learn and do for people from 4 – 100+
  2. Nobody cares if you are a lousy bowler. Once you have a couple of beers or drinks you care less too.
  3. When going out with a bunch of people you can never really tell who’s a surprisingly good bowler, or who’s a terrible bowler. Of course, as I noted above for some reason in bowling, nobody cares.
  4. Bowling does not take long and wearing the shoes is actually kind of cool even if you wonder who might’ve worn them last. But ignore that.
  5. If you lose at bowling, nobody cares.
  6. If you win at blowing, still nobody cares.

I have a hard time coming up with something to do with family, friends, and even business co-workers and associates besides bowling, that would be less aggravating and more fun.

Today many bowling alleys (I guess they are still called that), are quite a bit different from the musty, dirty, and dank places that were all over the U.S. for such a long time.  League bowling is not nearly as popular and renting lanes for an hour or more is becoming the standard.

Since it’s the holidays and families can sometimes spend just a little too much time together, allow me to recommend an excursion for all to an updated bowling center.   You will laugh more than you thought, and nobody will be aggravated with one another and people will have a good time.  Hopefully that bonhomie lasts throughout the holidays and into 2020.

Merry Christmas, Happy Hanukah, Happy Kwanzaa and my best wishes for a healthy and happy new year.

 

Posted in Consumer Behavior, Marketing stuff | Tagged , , , | Leave a comment