Category Archives: Communication

SO busy. Dropping in just doesn’t work any more

It’s gotten to the point where less and less frequently I call someone without arranging it beforehand. Do you schedule your calls with clients and prospects too? That happens with face-to-face appointments now almost exclusively. A far cry different from … Continue reading

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Wearable technology still has far to go

I remember Garmin.   So Garmin has gotten into the market for wearable technology (I guess Tom-Tom and Magellan must be doing the same thing as how irrelevant have stand-alone GPS units become?). I find it interesting that as a growing … Continue reading

Posted in Communication, Consumer Behavior, Technology | Tagged , , , , , , , | 2 Comments

Will AOL’s Tim Armstrong ever find a way to make Patch.com profitable?

Three years ago I posted that local newspapers needed to change to continue to be relevant.  Three years later not much has changed except that there are fewer local newspapers.   I thought that AOL’s http://www.Patch.com might fill the void (Tim … Continue reading

Posted in Best business practices, Communication, Community, Content Marketing, Newspapers | Tagged , , , , , , , , , , | 2 Comments

Leaders don’t think about leading

As I sit on a very cramped New Haven line train, I think about what makes a leader.  For whatever reason I had not realized that leaders don’t need to know everything.  I know this because I thought I liked … Continue reading

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Newspaper tablet apps – good but not great

I’ve been reading the New York Times and the Wall Street Journal exclusively on my Amazon Kindle for a few months (except for weekends as I could not bear to give up the printed Sunday Times).    Since I now have … Continue reading

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In flight internet service offers poor customer value

More than three years ago I wrote a post noting that gogo internet service http://www.gogoair.com was so-so.   I’ve used the service when available and again this past week I flew on a certain airline that offered the gogo internet service.    I’m here … Continue reading

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Paying for membership does not create a community

When you become a member of an organization or club you sometimes have to pay for the privilege.   Think of a health club, beach or golf club, or alumni club from your university.  All require payments in order to remain … Continue reading

Posted in Communication, Community, Customer Experiences, Living in the World Today | Tagged , , , , , | 2 Comments