Category Archives: Customer Experiences

Sometimes an airline gets it right – A Southwest story

Posted on May 14, 2018 by

The ad above is from 1992.  For me it’s appropriate right now.  Given the recent tragedy aboard a Southwest Airlines jet my timing might have been better but since my experience happened last week it is more relevant now that … Continue reading →

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I don’t want or need a ‘relationship’ with EVERY brand

Posted on January 12, 2017 by

When traveling to and from New York City I prefer mass transportation whenever it’s practical – which is most of the time. Upon occasion I do drive the hour or so into Manhattan and park. With the advent of parking … Continue reading →

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Why won’t Amazon give up on hardware?

Posted on September 10, 2015 by

Since Apple had their big fall announcement yesterday regarding the new iPad and iPhone updates/features, as usual the hardware news belongs to Apple and not Amazon. In a recent report Amazon did sort of not announce that this holiday season … Continue reading →

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In-car navigation systems offer little utility

Posted on July 16, 2015 by

It’s summer here in the U.S. and since we Americans are still so keen on driving navigation assistance remains very important. Today most people don’t use AAA for TripTiks and maps any longer (cue nostalgic music). Just last week Nokia’s … Continue reading →

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The Pebble watch barely makes a wave

Posted on January 12, 2015 by

          Back in June of last year I wrote that wearable technology still had a long way to go.  Having just attended a conference on wearable technology I was very unimpressed with what was available in terms … Continue reading →

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Have you actually ever stayed in an airbnb place?

Posted on October 17, 2014 by

Before a couple of weeks ago I would have had to say – no, I think airbnb is a cool idea but I’ve never stayed anywhere via their portal.   That’s not true any longer, I’ve taken the plunge.  It wasn’t … Continue reading →

Posted in Customer Experiences, Innovation, Living in the World Today, Sharing economy, Travel | Tagged , , , , , , , , , | 5 Comments

New from Amazon – WOOT!

Posted on July 24, 2014 by

Quietly last week on July 12, 2014 Amazon.com began promoting Woot.com.   I know this because I was ‘invited’ to join. Being curious I did just that. The home page offered what I felt was the burning question – ‘WHAT IS … Continue reading →

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