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Category Archives: Customer Experiences
Wireless earbuds – wearing them and hating them at the same time
You see them everywhere on the streets of Manhattan as well as in and around major cities in the United States. The wireless earpod craze started with the Apple Airpods and Apple as usual has done a very good job … Continue reading
Sometimes an airline gets it right – A Southwest story
The ad above is from 1992. For me it’s appropriate right now. Given the recent tragedy aboard a Southwest Airlines jet my timing might have been better but since my experience happened last week it is more relevant now that … Continue reading
Why won’t Amazon give up on hardware?
Since Apple had their big fall announcement yesterday regarding the new iPad and iPhone updates/features, as usual the hardware news belongs to Apple and not Amazon. In a recent report Amazon did sort of not announce that this holiday season … Continue reading
Posted in Amazon, Customer Experiences, E-commerce, Internet news
Tagged Amazon hardware, Amazon Kindle, Amazon Kindle Fire, Fire phone, Fire Tablet
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The Pebble watch barely makes a wave
Back in June of last year I wrote that wearable technology still had a long way to go. Having just attended a conference on wearable technology I was very unimpressed with what was available in terms … Continue reading
Have you actually ever stayed in an airbnb place?
Before a couple of weeks ago I would have had to say – no, I think airbnb is a cool idea but I’ve never stayed anywhere via their portal. That’s not true any longer, I’ve taken the plunge. It wasn’t … Continue reading
New from Amazon – WOOT!
Quietly last week on July 12, 2014 Amazon.com began promoting Woot.com. I know this because I was ‘invited’ to join. Being curious I did just that. The home page offered what I felt was the burning question – ‘WHAT IS … Continue reading
Are you doing enough to motivate your prospective customers?
I’ve been saying for many years that digital marketing IS direct marketing. People on mobile devices or desktop and laptop computers are having one-to-one device interactions. Most prospective customers who provide contact information do so in order to receive content, … Continue reading
The New York Times new Premiere a lesson in how to further fleece its highest paying subscribers
Last week the New York Times announced a newly released feature called Premiere. What really got to me was that the New York Times is planning on charging its print subscribers (we have both a daily print and digital subscription) … Continue reading
The Way I See It - Mark Kolier 