Category Archives: Customer Experiences

Wireless earbuds – wearing them and hating them at the same time

You see them everywhere on the streets of Manhattan as well as in and around major cities in the United States. The wireless earpod craze started with the Apple Airpods and Apple as usual has done a very good job … Continue reading

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Sometimes an airline gets it right – A Southwest story

The ad above is from 1992.  For me it’s appropriate right now.  Given the recent tragedy aboard a Southwest Airlines jet my timing might have been better but since my experience happened last week it is more relevant now that … Continue reading

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I don’t want or need a ‘relationship’ with EVERY brand

When traveling to and from New York City I prefer mass transportation whenever it’s practical – which is most of the time. Upon occasion I do drive the hour or so into Manhattan and park. With the advent of parking … Continue reading

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Why won’t Amazon give up on hardware?

Since Apple had their big fall announcement yesterday regarding the new iPad and iPhone updates/features, as usual the hardware news belongs to Apple and not Amazon. In a recent report Amazon did sort of not announce that this holiday season … Continue reading

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In-car navigation systems offer little utility

It’s summer here in the U.S. and since we Americans are still so keen on driving navigation assistance remains very important. Today most people don’t use AAA for TripTiks and maps any longer (cue nostalgic music). Just last week Nokia’s … Continue reading

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The Pebble watch barely makes a wave

          Back in June of last year I wrote that wearable technology still had a long way to go.  Having just attended a conference on wearable technology I was very unimpressed with what was available in terms … Continue reading

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Have you actually ever stayed in an airbnb place?

Before a couple of weeks ago I would have had to say – no, I think airbnb is a cool idea but I’ve never stayed anywhere via their portal.   That’s not true any longer, I’ve taken the plunge.  It wasn’t … Continue reading

Posted in Customer Experiences, Innovation, Living in the World Today, Sharing economy, Travel | Tagged , , , , , , , , , | 5 Comments

New from Amazon – WOOT!

Quietly last week on July 12, 2014 Amazon.com began promoting Woot.com.   I know this because I was ‘invited’ to join. Being curious I did just that. The home page offered what I felt was the burning question – ‘WHAT IS … Continue reading

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Are you doing enough to motivate your prospective customers?

I’ve been saying for many years that digital marketing IS direct marketing.  People on mobile devices or desktop and laptop computers are having one-to-one device interactions. Most prospective customers who provide contact information do so in order to receive content, … Continue reading

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The New York Times new Premiere a lesson in how to further fleece its highest paying subscribers

Last week the New York Times announced a newly released feature called Premiere. What really got to me was that the New York Times is planning on charging its print subscribers (we have both a daily print and digital subscription) … Continue reading

Posted in Customer Experiences, Newspapers | Tagged , , , , , | 2 Comments