Category Archives: Airlines

Sometimes an airline gets it right – A Southwest story

The ad above is from 1992.  For me it’s appropriate right now.  Given the recent tragedy aboard a Southwest Airlines jet my timing might have been better but since my experience happened last week it is more relevant now that … Continue reading

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Remember when Jet Blue wasn’t just another airline?

It doesn’t make sense to get mad at any particular airline anymore.   To declare ‘I’ll never fly that **!!ing airline again” is counterproductive since the alternative is likely  an airline with higher fares and zero service differentiation.   Sure there are … Continue reading

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The future will include mobile phone usage on planes

With the FAA’s recent decision to approve the use of electronic devices beyond airport gates and tarmacs, the vitriol and outrage against people talking on their mobile devices on planes is deafening.   Let me go on record as not being … Continue reading

Posted in Airlines, Customer Experiences, Travel | Tagged , , , , , | 4 Comments