Tag Archives: American Airlines

Remember when Jet Blue wasn’t just another airline?

Posted on January 13, 2014 by markkolier

It doesn’t make sense to get mad at any particular airline anymore.   To declare ‘I’ll never fly that **!!ing airline again” is counterproductive since the alternative is likely  an airline with higher fares and zero service differentiation.   Sure there are … Continue reading →

Posted in Airlines, Consumer Attitudes, Customer Experiences | Tagged , , , , , , , , | 4 Comments

How far the mighty have fallen – American Airlines is now an acquisition target

Posted on January 13, 2012 by markkolier

The last of the major airlines to declare Chapter 11 bankruptcy, American Airlines is reportedly http://nyti.ms/yKLPAc on Delta Air Lines/TPG Capital’s radar for acquisition. In case you are not aware Delta Airlines is now the world’s largest airline. US Airways … Continue reading →

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A not so fun afternoon dealing with customer service at American Airlines and Verizon

Posted on April 15, 2011 by markkolier

Everyone I know that flies a lot has their own horror stories to tell. Everyone that has a mobile phone or mobile broadband service has complained about their carrier. While my experiences with American Airlines and Verizon yesterday would not … Continue reading →

Posted in Best business practices, Communication, Customer Experiences, Marketing stuff | Tagged , , , , | 5 Comments

Airlines – they can’t get away with this – can they?

Posted on November 12, 2010 by markkolier

Actually I am convinced that airlines can and will try to get away with everything they can. For instance I am traveling on American to the west coast next week and decided to change my flight from the redeye on … Continue reading →

Posted in Customer Experiences, Living in the World Today | Tagged , , , , | 5 Comments

I wish it were the case only at LaGuardia

Posted on July 14, 2010 by markkolier

Last night we picked up our teenage daughter from LaGuardia airport. She came in from Central America through Miami to LaGuardia (LGA). Originating as an international flight but they went through customs in Miami so the leg to LGA was … Continue reading →

Posted in Customer Experiences, Living in the World Today | Tagged , , , | 1 Comment