Tag Archives: Airline disappointment

Remember when Jet Blue wasn’t just another airline?

It doesn’t make sense to get mad at any particular airline anymore.   To declare ‘I’ll never fly that **!!ing airline again” is counterproductive since the alternative is likely  an airline with higher fares and zero service differentiation.   Sure there are … Continue reading

Posted in Airlines, Consumer Attitudes, Customer Experiences | Tagged , , , , , , , , | 4 Comments