Tag Archives: Virgin America

Remember when Jet Blue wasn’t just another airline?

It doesn’t make sense to get mad at any particular airline anymore.   To declare ‘I’ll never fly that **!!ing airline again” is counterproductive since the alternative is likely  an airline with higher fares and zero service differentiation.   Sure there are … Continue reading

Posted in Airlines, Consumer Attitudes, Customer Experiences | Tagged , , , , , , , , | 4 Comments

Internet access at 35,000 feet – GoGo is just so so

I’ve been on a flight or maybe two that offered internet access this year but they were short flights – under 3 hours so it did not seem necessary. This past week I flew from the East Coast to the … Continue reading

Posted in Customer Experiences, Living in the World Today, Marketing stuff | Tagged , , , | 3 Comments