Tag Archives: Southwest Airlines

Sometimes an airline gets it right – A Southwest story

The ad above is from 1992.  For me it’s appropriate right now.  Given the recent tragedy aboard a Southwest Airlines jet my timing might have been better but since my experience happened last week it is more relevant now that … Continue reading

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Airlines – they can’t get away with this – can they?

Actually I am convinced that airlines can and will try to get away with everything they can. For instance I am traveling on American to the west coast next week and decided to change my flight from the redeye on … Continue reading

Posted in Customer Experiences, Living in the World Today | Tagged , , , , | 5 Comments