Category Archives: Communication

How Americans and Chinese are alike – and then they’re not

Posted on June 22, 2012 by markkolier

I recently heard some Chinese colleagues of mine on a trip to the U.S. mention how geographically big are the United States. For instance trips between U.S. cities like San Francisco and Los Angeles require long car rides (when not … Continue reading →

Posted in Business in China, China, Communication | Tagged , , , , , , , | 2 Comments

Marketing Chinese brands in the U.S. – it’s a learning process

Posted on June 13, 2012 by markkolier

It’s not as if the Chinese companies I’ve met with lack any understanding of good marketing principles. Nearly every company and everyone I’ve met in those companies have highly educated people that are focused on growing the sales of the … Continue reading →

Posted in Business in China, China, Communication, Marketing stuff | Tagged , , , | Leave a comment

Mobile data service in Asia – Verizon and 4G phones are a bad match

Posted on June 4, 2012 by markkolier

4G mobile phones are still being labeled as ‘next generation’ but I am already looking forward to the following generation since my Motorola Droid Razr with Verizon service is not only bad – it’s mostly non-existent. Verizon is one of … Continue reading →

Posted in Best business practices, Business in China, China, Communication, Customer Experiences, Innovation, Living in the World Today, Mobile Communication, Technology | Tagged , , , , , , , , , , , , , , , | 4 Comments

Tokyo is much easier to get around in than you think

Posted on May 30, 2012 by markkolier

I don’t speak Japanese except for hello, good-bye, and where’s the bathroom? But I am back in Tokyo this time operating without a ‘net’ that is my friend who lived here for nine years and speaks Japanese. So far it’s … Continue reading →

Posted in Communication, Customer Experiences, Living in the World Today, Mobile Communication, Travel | Tagged , , , , , , | 2 Comments

Nobody calls anymore – are we less civil?

Posted on April 25, 2012 by markkolier

Remember when it was important to check for messages while you were out of the office for any length of time? I thought of this when I met a friend and business associate of mine recently for lunch and golf. … Continue reading →

Posted in Best business practices, Communication, Living in the World Today | Tagged , , | Leave a comment

Hey Proflowers – no thanks for the reminder

Posted on April 20, 2012 by markkolier

Good marketers understand the value of a well-timed and relevant reminder email. Reaching a prospect or customer with a value-oriented message when they are considering a purchase decision is crucial to campaign success. I’ve purchased flower bouquets several times over … Continue reading →

Posted in Advertising, Best business practices, Communication, Customer Experiences, Email marketing, Marketing stuff, Personal Privacy | Tagged , , , | 4 Comments

Healthcare and Mobile communication are right for each other

Posted on April 4, 2012 by markkolier

Since I went to see my doctor last week for my annual physical I thought about the interaction that I have with my doctor and how mobile communication could enhance that experience. If you are like most people you get … Continue reading →

Posted in Communication, Customer Experiences, Healthcare marketing, Marketing stuff, Mobile Communication, Technology | Tagged , , , , , , , , | Leave a comment

Being a member of AARP – it’s not what you think

Posted on April 2, 2012 by markkolier

Since I am old enough to be a card-carrying member of AARP I am also old enough to remember what the acronym stood for – American Association of Retired Persons. In 1999 AARP ‘officially’ changed its name to “AARP” – … Continue reading →

Posted in 50+ market, Advertising, Communication, Community, Customer Experiences, Living in the World Today, Retirement | Tagged , , , , , | 6 Comments

I am waving bye-bye Blackberry

Posted on March 26, 2012 by markkolier

I could not wait any longer. As a longtime customer (more than ten years) of Blackberry devices I feel I gave them ample time to give me a reason to buy a new device from them as my now ancient … Continue reading →

Posted in Brand Advertising, Communication, Customer Experiences, Mobile Communication, Technology | Tagged , , , , , | 6 Comments

A Kindle Fire is cool, an iPad is cooler – an iPadlet could be coolest

Posted on March 19, 2012 by markkolier

When I got my Amazon Kindle over the past holiday season I had my first opportunity to use a tablet for any length of time. I liked the smaller compact size – it fit into my briefcase better than an … Continue reading →

Posted in Communication, Customer Experiences, Innovation, Mobile Communication, Technology | Tagged , , , , , , , , , | 4 Comments