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Category Archives: Customer Experiences
Tablets and mobile phones are NOT the same experience
Over the past month I feel as if I have had countless conversations with on the subject of people who use mobile devices and tablets to search and purchase goods and services. In looking at Google Analytics data for our … Continue reading
Annoying Automated Algorithmic ‘Suggestions’
I’m not sure if Amazon.com was the first company to offer crowd-sourced algorithmic suggestions of books I might like to read based on my browsing and buying history but certainly Amazon was one of the first. I’ve written about this … Continue reading
Posted in Best business practices, Customer Experiences, Entertainment, Innovation, Marketing stuff, Personal Privacy, Social Media, Technology
Tagged algorithmic suggestions, Amazon.com, Bill Evans, Coleman Hawkins, Facebook, Oscar Peterson, recommendation systems, Spotify.com, Thelonius Monk
2 Comments
At all costs avoid the ‘endless feedback loop of you’
I wrote a post recently about serial cookie deleters in relation to online tracking http://wp.me/pn6jX-Iw. One of the sources I cited was Jeffrey Rosen’s Sunday NY Times article “Who do they think you are” . I also noted a line in … Continue reading
The NHL is playing a dangerous game of Russian roulette
In case you weren’t aware the National Hockey League – arguably the highest level hockey league in the world has been subject to an owner’s lockout this entire season. If you are a hockey fan and it seems to you … Continue reading
What’s behind the cyber Monday print ads for Omaha Steaks?
Today is ‘Cyber Monday’ the Monday after the 2012 Thanksgiving holiday and stories abound from the start of the shopping weekend kicked off by ‘Black Friday’. Of course as everyone now knows the sales began on Thanksgiving evening itself. … Continue reading
Recreational bowling could use a total brand refresh
Growing up in the 1960’s and 1970’s bowling was relatively popular and something my friends and I did upon occasion. This was even before we were of legal drinking age. I note that since I … Continue reading
Where are the individual supermarket store apps?
Every now and then I find myself at the Home Depot not far from my house. I’ve heard that Lowe’s is considering moving into my area of southwestern Connecticut and I will no doubt go there as well once they … Continue reading
3 things in social media that should bother you like they bother me
It may end up being a rant but I’ll take that risk. There are things about social media that bother me. We marketing folk are supposed to adore social media and all the cool things we can do to help … Continue reading
The Way I See It - Mark Kolier 