Category Archives: Customer Experiences

A great example of how a website can get it right and then get it wrong

Posted on June 8, 2011 by markkolier

Since I am a busy person and am not much of a shopper (more the type of buyer that walks into a store to buy what he came for and then walks out), shopping on the web is a great … Continue reading →

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Are you prepared for identity theft?

Posted on May 23, 2011 by markkolier

I can assure you that I am not. Even if the theft is not a total assumption of your identity I (fortunately) can only imagine what it would be like if someone took out my credit cards numbers, online subscriptions … Continue reading →

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ZipCar and Hertz Connect – car sharing grows up

Posted on May 4, 2011 by markkolier

”Tis the season of IPO’s” and last week proved that with the offering of shares in car-sharing pioneer ZipCar. Nearly $ 175 million was raised creating a market cap of more than $ 600 million. The rent-as-you-need-it company founded in … Continue reading →

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Mobile phones are no longer the third screen

Posted on May 2, 2011 by markkolier

Having just returned from China and a trip to South Carolina I’ve had to use a mobile phone (it’s a Blackberry Storm) as my primary communication device for nearly two weeks. Although I won’t get into the problems that Research … Continue reading →

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In person social networking is best

Posted on April 29, 2011 by markkolier

I got off the plane from China on Tuesday afternoon and was back at the airport Wednesday morning heading to Myrtle Beach, South Carolina for what has become an annual sojourn (for at least the past 8 years give or … Continue reading →

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A not so fun afternoon dealing with customer service at American Airlines and Verizon

Posted on April 15, 2011 by markkolier

Everyone I know that flies a lot has their own horror stories to tell. Everyone that has a mobile phone or mobile broadband service has complained about their carrier. While my experiences with American Airlines and Verizon yesterday would not … Continue reading →

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Why not a free Amazon Kindle?

Posted on April 14, 2011 by markkolier

As a sometime frustrated original Kindle owner (mainly due to the fact that they have never reached out to me since I paid the $ 399 for the now dinosaur-like 1st edition) ,the news this week http://on.wsj.com/i9NHe2 that Amazon has … Continue reading →

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How Citi Field’s Acela Club turned around a potentially terrible customer experience

Posted on April 11, 2011 by markkolier

Friday afternoon was opening day at CitiField for my beloved New York Mets or as Steve Somers of WFAN coined it – the Wilponzi’s. Ouch. It was a cold and dreary day like many days in early April at baseball … Continue reading →

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Food coloring as marketing – would you eat a gray pickle?

Posted on April 8, 2011 by markkolier

</a First it was an article in the March 30th New York Times http://nyti.ms/e2p6Ry indicating that the F.D.A. Panel is going to consider warnings for artificial food colorings. There is some evidence that food coloring is linked to Attention Deficit … Continue reading →

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Will today’s teenagers be the last generation to type on a keyboard?

Posted on March 28, 2011 by markkolier

This thought has been popping up in my mind consistently over the past few years. With voice recognition technology continually improving (I admit it still has a way to go), the need to actually keystroke in words is possibly becoming … Continue reading →

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