Tag Archives: Acela Club

How Citi Field’s Acela Club turned around a potentially terrible customer experience

Friday afternoon was opening day at CitiField for my beloved New York Mets or as Steve Somers of WFAN coined it – the Wilponzi’s. Ouch. It was a cold and dreary day like many days in early April at baseball … Continue reading

Posted in Best business practices, Customer Experiences | Tagged , , , , , , , , , | 4 Comments

Foursquare – is it on the road to nowhere?

I’ve been ‘using’ Foursquare’s location based application for about 9 months now. People ask me all the time WHY do I use Foursquare to let people know where I am at a given moment. My standard answer is that in … Continue reading

Posted in Customer Experiences, Marketing stuff, Social Media | Tagged , , , , , , , | 1 Comment

Foursquare, Loopt, Gowalla and Shopkick – they can be gamed

Having blogged about it a couple of times, I have also been ‘using’ Foursquare’s location based platform to ‘check-in’ over the past five months. I am dubiously proud of being able to claim that I am the ‘Mayor’ of the … Continue reading

Posted in Customer Experiences, Marketing stuff, Social Media | Tagged , , , , , , , , , , , , | 2 Comments