Tag Archives: Nobu

How Citi Field’s Acela Club turned around a potentially terrible customer experience

Friday afternoon was opening day at CitiField for my beloved New York Mets or as Steve Somers of WFAN coined it – the Wilponzi’s. Ouch. It was a cold and dreary day like many days in early April at baseball … Continue reading

Posted in Best business practices, Customer Experiences | Tagged , , , , , , , , , | 4 Comments