Category Archives: Customer Experiences

College Textbooks getting it on with Inkling

Posted on March 25, 2011 by markkolier

A business associate of mine recently moved to an interesting new startup in Silicon Valley called Inkling. The more I learn about this iPad application the more I like it – and like Adam Lashinsky’s fine March 23rd article in … Continue reading →

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Stock brokerage cold call prospecting – how could it still work?

Posted on March 2, 2011 by markkolier

I am sitting at my desk and the phone rings. For some reason our company does not have caller ID. On the other end of the phone is a young (or so I assume) man (in fact I cannot recall … Continue reading →

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IHOP and Denny’s 0pen 24 hours a day – a good thing or bad thing?

Posted on February 23, 2011 by markkolier

If you are on the road and hungry at 3AM do you find it comforting to see a sign for an IHOP or Denny’s? I don’t travel in the middle of the night but once every few years so a … Continue reading →

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Attention Sealy Mattress shoppers – Beds are NOT Kitchens

Posted on February 11, 2011 by markkolier

With all the talk about controversial Groupon.com Super Bowl spot with Timothy Hutton (I thought it was a poor attempt at association humor, a bit insensitive, but hardly egregious as some people would have you believe), an overlooked spot in … Continue reading →

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Why are people still flocking to movie theaters?

Posted on January 24, 2011 by markkolier

If you’re like me you have well over 100 television channels available to watch at home whether you are a cable or satellite TV customer. Yet I find it remarkable that more often than not it’s difficult to find something … Continue reading →

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Cold Stone Creamery does not get it any better than Crumbs or Krispy Kreme

Posted on January 19, 2011 by markkolier

Last week I posted on what I felt was a strange and less than good move by Crumbs Bakery to go the route of an IPO. Indulgence based products and services seem to me to be a difficult area to … Continue reading →

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Commuting in the United States by train – why does it have to be like 1961?

Posted on January 17, 2011 by markkolier

Having opened an office in lower Manhattan in November I have joined the ranks of commuters from the New York City suburbs even it if is only two or three days per week. Because I have not commuted to New … Continue reading →

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Online couponing sites are working – but for whom?

Posted on January 14, 2011 by markkolier

Andrew Mason of Groupon http://www.Groupon.com has received admiring and quizzical looks from people when he turned down Google’s offer of $ 6 billion for Groupon last month. It was a bold move in the style of Facebook CEO Mark Zuckerberg’s … Continue reading →

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The day my Office Internet World Stood Still

Posted on December 29, 2010 by markkolier

I’m writing this on a mid-Monday afternoon just after the end of the Christmas Day Blizzard here in the Connecticut. We’ve had more than 18 inches of snow and the winds have been fierce for more than 24 hours. Consequently … Continue reading →

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Shopping at the Mall for the Holidays – all the more reason to shop online

Posted on December 23, 2010 by markkolier

I will readily admit that I am not much of a shopper. If anything I am a buyer which means when I go into a retail establishment my mission is to go directly to what I came for, go directly … Continue reading →

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