Category Archives: Customer Experiences

Watching The U.S. Election Coverage was not a great viewer experience

Posted on November 9, 2012 by markkolier

I did not think that I would have any more to write regarding this week’s election once I sat down to watch the election returns Tuesday night. I always have enjoyed watching the Election Day returns. On Tuesday evening I … Continue reading →

Posted in Customer Experiences, Film and television, Media | Tagged , , , , , , , , , | 8 Comments

The days the East Coast world stood still

Posted on October 31, 2012 by markkolier

I had not planned on working at home just yet but necessity being the mother of invention, I am now living a possibility I only talked about.  And no I am not yet sure if I like it or not … Continue reading →

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Five Guys Burgers is delivering on the brand promise

Posted on October 16, 2012 by markkolier

Arriving back in the NYC area from out of town at LaGuardia I was already hungry. For some reason on the plane I was thinking about a quick burger and fries at the Five Guys http://www.fiveguys.com at LaGuardia. The problem … Continue reading →

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Creepiness can sometimes also be cool

Posted on October 12, 2012 by markkolier

Google has used the corporate motto ‘Don’t be evil’ for quite some time now. While some people feel that it no longer has the same ring to it now that Google is tracking users universally across its services like Gmail, … Continue reading →

Posted in Customer Experiences, Innovation, Marketing stuff | Tagged , , , , | 4 Comments

Laurene Powell Jobs should write about living with a modern day Newton

Posted on October 8, 2012 by markkolier

Now that I have finished Walter Isaacson’s biography of Steve Jobs I have to admit that I wish I’d met the man – something I had never felt was all that important before I read the book. What I’d also … Continue reading →

Posted in Best business practices, Brand Advertising, Customer Experiences, Innovation, Marketing stuff, Publishing, Technology | Tagged , , , , , , , , , | Leave a comment

Is video making people dumber?

Posted on June 25, 2012 by markkolier

Parents often complain that the attention span of their children is shorter than ever. With the explosion of internet video that trend is working its way through people of all ages. Is video making Americans dumber? By some accounts the … Continue reading →

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I want to scratch the Microsoft Surface

Posted on June 20, 2012 by markkolier

As recently as last week I was talking with some friends about how I’d be interested in buying a tablet computer – but not the ones on the market today. Yes that includes that Apple iPad 3. It’s not as … Continue reading →

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Mobile data service in Asia – Verizon and 4G phones are a bad match

Posted on June 4, 2012 by markkolier

4G mobile phones are still being labeled as ‘next generation’ but I am already looking forward to the following generation since my Motorola Droid Razr with Verizon service is not only bad – it’s mostly non-existent. Verizon is one of … Continue reading →

Posted in Best business practices, Business in China, China, Communication, Customer Experiences, Innovation, Living in the World Today, Mobile Communication, Technology | Tagged , , , , , , , , , , , , , , , | 4 Comments

Tokyo is much easier to get around in than you think

Posted on May 30, 2012 by markkolier

I don’t speak Japanese except for hello, good-bye, and where’s the bathroom? But I am back in Tokyo this time operating without a ‘net’ that is my friend who lived here for nine years and speaks Japanese. So far it’s … Continue reading →

Posted in Communication, Customer Experiences, Living in the World Today, Mobile Communication, Travel | Tagged , , , , , , | 2 Comments

Tokyo – you should try it

Posted on May 30, 2012 by markkolier

I don’t speak Japanese except for hello, goodbye and where’s the bathroom.  But I’m back in Tokyo this time without the net that is my friend who actually speaks Japanese.  So far it’s been easier than I expected. Google maps … Continue reading →

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