Category Archives: Customer Experiences

Sears sags – is anyone really surprised?

Posted on December 28, 2011 by markkolier

As the holiday season scorecards begin to be revealed, Sears, showing its ‘softer side’ as sales were down 5.2% over the eight week holiday period, led by CEO Ed Lampert http://on.wsj.com/ttKCBi reported that it expected to close 100 to 120 … Continue reading →

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New models of distribution from Louis C.K. and Unbound.co.uk

Posted on December 21, 2011 by markkolier

Over the past week and a half I have become aware of two separate stories that I believe are closely related. Last week there were reports circulating on comedian Louis C.K. (who I have only seen in passing on cable … Continue reading →

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Amazon’s Kindle Fire – Version 1.0 is an ok start

Posted on December 14, 2011 by markkolier

On Monday December 12, New York Times’ writer David Streitfeld quasi-reviewed the hot-selling Amazon Kindle Fire http://nyti.ms/ruVyId. Skewered might be a better description. I have had my own Amazon Kindle Fire for two and a half weeks and have not … Continue reading →

Posted in Customer Experiences, Innovation, Living in the World Today, Mobile Communication, Technology | Tagged , , , , , , , , | 2 Comments

Western Union hangs on and then some

Posted on December 7, 2011 by markkolier

I heard a radio spot last week from Western Union (WU) regarding singing telegrams. The first thought I had was – Western Union? Is that company still even around? A little research divulged that not only is Western Union still … Continue reading →

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Affordable portable mini-printers are useful now but not for too long

Posted on December 5, 2011 by markkolier

Last night as we traveled back from the airport I was hungry and decided to order a small pizza. There’s a place http://www.PlanetPizza.com that makes good pizza near to our house. On their website they always have coupons for discounts … Continue reading →

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An extinguished Kindle is of no use

Posted on November 14, 2011 by markkolier

When I travel with my original Amazon Kindle I am content to know that I have more ‘content’ than I could ever read if I did nothing but read for two weeks straight. It’s still a bit aggravating that during … Continue reading →

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Happy Holidays – have Americans finally learned how to do more with less?

Posted on October 24, 2011 by markkolier

Most Americans have been impacted by the difficult economic times that have occurred since 2008 (or even earlier for some). Being a very resilient sort, Americans have adapted to the difficulties in many different ways. American consumer holiday spending has … Continue reading →

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The metamorphosis of Hyundai – a study in changing brand perception

Posted on October 3, 2011 by markkolier

In the 1960’s the phrase ‘Made in Japan’ was not a positive one. At the time Japanese manufactured products such as televisions and transistor radios were known to be cheap and likely to break or break down. The Japanese worked … Continue reading →

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Amazon’s Kindle Fire – remember it’s only 1.0

Posted on September 30, 2011 by markkolier

Amazon.com CEO Jeff Bezos presented the new Amazon Kindle – called ‘Fire’ this past Wednesday in New York. I’ve written much about the Kindle in general and had not planned to write about it particularly since yesterday’s unveiling offered few … Continue reading →

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Netflix shows how to kill the Golden Goose – and win?

Posted on September 26, 2011 by markkolier

Netflix CEO Reed Hastings has made a number of really good moves over the past ten years. From knocking out Blockbuster (and nearly every other brick and mortar video store) to becoming THE default source for movie rentals, Netflix parlayed … Continue reading →

Posted in Best business practices, Customer Experiences, Entertainment | Tagged , , , | 2 Comments