Category Archives: Human Behavior

On the road again

The call of the highway is always there for me.  Fortunately, my wife seems to enjoy long road trips as much as I do.  I’ve written about long road trips on a few occasions and as it’s the day before … Continue reading

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Blue Apron has a tough row to hoe

A couple of years ago I wrote about my ‘mental pricing bias’. I referenced Blue Apron in that post as being emblematic of an interesting service that I did not personally want to make the effort to sustain. Recently Blue … Continue reading

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An Agency guy’s confession – No tears for Papa John’s

As a business consultancy and marketing agency I’ve had occasion to work with many different and mostly great clients. In the biz, you’re not supposed to talk about client relationships other than to say how great your clients are and … Continue reading

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When it comes to clients who should deliver the bad news?

When you’re involved in a service business it’s no secret that not everything goes right all the time. Making the client aware of the bad news is probably one of the least pleasant things we professionals experience. But in that … Continue reading

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I tried to go cashless and still failed

I’ve written about digital wallets and my complete disdain for writing old-fashioned checks. Living around a major city like New York one might think that digital natives (i.e. Millennials) are living life without ever having to pull out greenbacks and … Continue reading

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Assembling relationships – One of my favorite hobbies

When strategy and development are critical aspects of your professional life, the people you know, meet, and work with are your most valued assets. I won’t say that it’s who you know more than what you know. Both are important … Continue reading

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Change takes longer than people wish but it does happen

The news this week came out that cigarette smoking among American high school students has dropped again. That’s of course really good news for the general health of Americans. From a December 16th article in the Wall Street Journal: “Daily cigarette … Continue reading

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