Category Archives: Communication

OOH – Out of Home advertising in Asia is in your face

Posted on April 20, 2011 by markkolier

After a 15 ½ hour flight to Hong Kong from Newark my eyes are tired and a bit bloodshot. The efficiency of the transit system in Hong Kong (and Asia in general) is offset by the bright lights of outdoor … Continue reading →

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A not so fun afternoon dealing with customer service at American Airlines and Verizon

Posted on April 15, 2011 by markkolier

Everyone I know that flies a lot has their own horror stories to tell. Everyone that has a mobile phone or mobile broadband service has complained about their carrier. While my experiences with American Airlines and Verizon yesterday would not … Continue reading →

Posted in Best business practices, Communication, Customer Experiences, Marketing stuff | Tagged , , , , | 5 Comments

Trending on Twitter – do you ever actually look at the list?

Posted on April 1, 2011 by markkolier

When I view the home page on Twitter I always take a peek at what topics are ‘trending’. It’s often the quickest way to find out what people are talking about. Of course what people talk about can be amazingly … Continue reading →

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Will today’s teenagers be the last generation to type on a keyboard?

Posted on March 28, 2011 by markkolier

This thought has been popping up in my mind consistently over the past few years. With voice recognition technology continually improving (I admit it still has a way to go), the need to actually keystroke in words is possibly becoming … Continue reading →

Posted in Best business practices, Communication, Customer Experiences | Tagged , , , , , , , , , , | 2 Comments

At least digital tablets stop the magazine insert cards from falling out

Posted on March 23, 2011 by markkolier

Now that Motorola has its Xoom on the market, and RIM is ready to take orders for its new PlayBook tablet in April, Apple’s iPad will have to stand up to some competition after having the market all to itself … Continue reading →

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Where are the tour guides and advocates for the Travel Agency business?

Posted on March 21, 2011 by markkolier

Maybe they are on vacation. After travel agencies and travel agents themselves are vanishing one by one and have been for a long time. Like most people I had thought of this many times before although I don’t frequently arrange … Continue reading →

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Tracking people down using social media

Posted on March 18, 2011 by markkolier

Last week I posted that I thought Facebook was heading toward being the new telephone. Social media is now the ‘party line’ platform where people are congregating both personally and professionally. In the last few weeks I have received many … Continue reading →

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Is Charlie Sheen a marketing genius?

Posted on March 9, 2011 by markkolier

With a dizzying total of more than 2,200,000Twitter followers in a little over a week Charlie (aka Tiger Blood) Sheen has reset the bar for attracting attention and gaining social media status. Now terming himself “Born small…Winning…Now Huge…Bring It!…unemployed winner…”, … Continue reading →

Posted in Communication, Entertainment, Marketing stuff, Media, Social Media | Tagged , , , , , | 6 Comments

Is Facebook the new telephone?

Posted on March 7, 2011 by markkolier

Since I am of a certain age (I was born when Ike was President of the U.S.), I have friends that refuse to engage on Facebook. While that is of course their right I cannot understand or even accept their … Continue reading →

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Stock brokerage cold call prospecting – how could it still work?

Posted on March 2, 2011 by markkolier

I am sitting at my desk and the phone rings. For some reason our company does not have caller ID. On the other end of the phone is a young (or so I assume) man (in fact I cannot recall … Continue reading →

Posted in Communication, Customer Experiences, Marketing stuff | Tagged , , , | 9 Comments