Category Archives: Customer Experiences

QR codes will die soon – Here come ‘Near Field Communications’ (NFC)

Posted on September 23, 2011 by markkolier

I have made no secret of my disaffection with QR (Quick Response) Codes. You know them as the funny looking little square that you’ve noticed popping up in advertisements in print, billboards, the web and even on television. Although the … Continue reading →

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Spotify.com – I love this music site!

Posted on September 21, 2011 by markkolier

Pandora.com is pretty cool but in my view Spotify.com blows it away. You have to be ‘invited’ but I don’t think that is a big problem – after all I received an invitation and did nothing special to receive one. … Continue reading →

Posted in Best business practices, Customer Experiences, Entertainment, Innovation | Tagged , , , , , , , , | 1 Comment

Car rental fees are getting more creative

Posted on September 19, 2011 by markkolier

Perhaps car rental companies figure that people won’t pay much attention to the continuously creeping up of additional fees tagged on car rentals. The airlines have mastered this and car rental companies are taking pages out of the airlines’ playbook. … Continue reading →

Posted in Customer Experiences, Living in the World Today, Travel | Tagged , , , , , , | 1 Comment

Home telephone service – it’s time to cut the cord

Posted on September 16, 2011 by markkolier

Call me old school but we still have a ‘land-line’ telephone at home. However a year or so ago we bundled our internet and cable service to include our telephone service. There was a financial incentive to do so at … Continue reading →

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Today’s tennis technology wouldn’t allow John McEnroe to argue

Posted on September 7, 2011 by markkolier

As a tennis fan for more than forty years I’ve seen technology change the game in many ways. From major changes in equipment (I think I still have an old Dunlop Maxpli somewhere in my house) to electronic scoreboards, and … Continue reading →

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Marketing in the age of specialization – can it hurt to be too specialized?

Posted on September 2, 2011 by markkolier

One of the great things about being in a city like New York and working in Soho in particular is the endless amount of good and great restaurants. The availability for virtually any kind of ethnic or type of cuisine … Continue reading →

Posted in Best business practices, Customer Experiences, Marketing stuff | Tagged , , , | 2 Comments

International flight transfers – when you are there but not really there

Posted on July 21, 2011 by markkolier

It’s 4AM on Thursday on the U.S. East coast. But it’s 5PM Thursday in Japan – a place I have been to several times but not in a couple of years. I sit in the Delta SkyLounge at Narita International … Continue reading →

Posted in Customer Experiences, Travel | Tagged , , , , , , , | 1 Comment

A first hand report on the new M-8 MTA rail cars

Posted on June 22, 2011 by markkolier

I had read about the long overdue M8 rail cars and heard about them from some NY area commuters but until last night on the 9:37 New Haven line train I had only been able to wonder what the fancy … Continue reading →

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It’s high time for a digital wallet to be in my pocket

Posted on June 15, 2011 by markkolier

When I travel I always wear a sport coat as it is a good place to put my wallet, keys, passport, sunglasses and mobile phone. However when I am not traveling and the weather outside is akin to a steam … Continue reading →

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Not having a contingency plan is a bad idea

Posted on June 13, 2011 by markkolier

It was nearly 100 degrees on much of the east coast of the United States this past week and Thursday evening the New York City area was hit hard by thunderstorms. The Black Eyed Peas concert was delayed and then … Continue reading →

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