Category Archives: Customer Experiences

No I-Pad for me. Yet.

Posted on April 9, 2010 by markkolier

Before I left for China a couple of weeks ago I had intentions of purchasing an Apple iPad possibly ahead of the April 3rd release date here in the United States. The Chinese government had different ideas and delayed the … Continue reading →

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A $ 16 million fine on Toyota is not a wakeup call

Posted on April 6, 2010 by markkolier

This morning it was reported that the U.S. Transportation Department is seeking a $ 16.4 million fine against Toyota http://nyti.ms/c6UgOS. This is the largest fine allowed. Toyota has two weeks to contest the fine. How exactly is a fine such … Continue reading →

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Hanoi – my 33 hours in the 3rd world

Posted on March 28, 2010 by markkolier

Operating out of Hong Kong offers many places to visit rather easily in Asia.  Since funds were not unlimited we decided upon Hanoi since it was a less than 2 hour flight and were able to work a deal through … Continue reading →

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Hong Kong – ahead and behind all at the same time

Posted on March 25, 2010 by markkolier

Hong Kong is 12 hours ahead of New York.  15 hours ahead of L.A. and San Francisco.  By the time we start our day back in the states it’s evening in Asia (and a bit later than that in Australia).   … Continue reading →

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Palm Pre – why a rising star fell fast

Posted on March 22, 2010 by markkolier

Palm shares plunged this past Friday March 19th to their lowest level in more than a year.  The Palm Pre Smartphone was to be the ‘killer app’ forecast to bring Palm back to relevancy.  In fact Palm noted in a … Continue reading →

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Local newspapers need to change to be relevant

Posted on March 16, 2010 by markkolier

For those of you that do not live in the Northeastern United States you may be unaware of the aftermath of the ‘unnamed’ hurricane that occurred over this past mid-March weekend.  Hurricanes by definition have sustained winds over 75 MPH … Continue reading →

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The New York Mets need marketing

Posted on March 12, 2010 by markkolier

My creative director Nader Ashway and I not only work together but we share a passion for the New York Mets.   This is a collaborative post.   As a season-ticket holder, I get to see all the colorful communications the Mets … Continue reading →

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Skype should be wary of Oovoo.com and the marketing implications

Posted on March 9, 2010 by markkolier

I’ve been using http://www.Skype.com for a few years now and it’s not only easy to use but very useful and FREE, (at least for all web based calls and when I call friends who live overseas I delight in not … Continue reading →

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A recommendation for Amazon.com’s recommendation system

Posted on March 2, 2010 by markkolier

  When Amazon.com came out with their recommendation system a number of years ago (strangely this was difficult to find out for certain) I along with many people thought that it was a very cool thing.  Often imitated and seldom … Continue reading →

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User Generated Super Bowl ads are cool and not threatening to marketing agencies

Posted on February 9, 2010 by markkolier

Much has been discussed the past few days related to the Doritos ads presented during the Super Bowl telecast this past Sunday.  Like them or not (I liked the Samurai one and the other not so much), there have been … Continue reading →

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