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Category Archives: Customer Experiences
AOL’s finally making some big changes – but is it just whistling while walking through the internet graveyard?
An interesting story in this past Saturday’s NY Times – http://nyti.ms/b2RQFQ discussed the revamping of AOL’s website to give a greater emphasis to news created by AOL’s staff as well as original video clips. This appears to me that it … Continue reading
Posted in Customer Experiences, Marketing stuff, Media
Tagged America Online, AOL, Google, Meg Ryan, Microsoft, New York Times, Tim Armstrong, Tom Hanks, Yahoo, You've Got, You've got Mail
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Foursquare – is it on the road to nowhere?
I’ve been ‘using’ Foursquare’s location based application for about 9 months now. People ask me all the time WHY do I use Foursquare to let people know where I am at a given moment. My standard answer is that in … Continue reading
Free Wi-Fi access – wouldn’t it be nice?
Since I will be traveling from Connecticut to New York more frequently now that we are opening a New York City office (Soho here we come!), the need for my being ‘connected’ has never been greater. Up until now I … Continue reading
Compact fluorescent bulbs – myth or magic?
I replaced another compact fluorescent bulb in my kitchen yesterday. In fact I have to replace them seemingly all the time. That’s not what we signed up for. The supposed wonderful energy cost savings (75% by many accounts) are attenuated … Continue reading
Has the travel pendulum swung too far the other way?
I’ve been on the road more than ever over the last 2 months. Having the opportunity to travel both internationally as well as domestically so much in a relatively short period I am in tune with the way the airlines, … Continue reading
Posted in Customer Experiences, Living in the World Today
Tagged Air travel, Avis, Budget, car rentals, hotel, Jet Blue, Southwest, travelers woes, United
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All these technology applications and yet people still play Solitaire and Scrabble?
We all know now that the iPad has changed the world. A blurb in Ad Age today noted that Oprah (who is a big fan of the iPad and gave everyone on her magazine staff one this year) offered her … Continue reading
The U.S. fight on China’s currency is nothing but a political showcase
Although it’s been two weeks since I returned from China I am now totally engaged in developing our sinomarketingus.com division. I am being tutored by a terrific woman Grace (her American name) twice a week and my head is swimming … Continue reading
Skype and Facebook together – why didn’t I think of that?
In Kara Swisher’s (http://kara.allthingsd.com) excellent Boomtown blog today she offered an ‘exclusive’ that Skype and Facebook are close to a deal. Kara started out with ‘You didn’t think Facebook would integrate with Google (GOOG) Voice, did you?’ I love that! … Continue reading
Instapaper – do you want be the editor of your own personal e-newspaper?
As a voracious consumer of information both online and offline I am finding it increasingly difficult to keep track of all the articles and stories that interest me. In fact it gets so bad sometimes that I find out halfway … Continue reading
The Way I See It - Mark Kolier 