Category Archives: Customer Experiences

Blackberry retail stores – BORING?

Posted on December 22, 2010 by markkolier

An article on ‘How Amazon Works Around iTunes’ in last Friday’s Wall Street Journal http://on.wsj.com/dJ9SWW made me think about how Apple has done such a great job with their retail stores and how Blackberry hasn’t. If you are wondering (as … Continue reading →

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You can’t have a signed copy of an e-book

Posted on December 15, 2010 by markkolier

I received a nice gift from a good friend and associate last week. It was a signed copy of restaurateur Danny Meyer’s 2006 book ‘Setting the Table’ (very good book too). I didn’t know it was signed until I opened … Continue reading →

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Assistants and Associates have to be better at screening phone calls

Posted on December 10, 2010 by markkolier

I called a good friend of mine the other evening at his office at 5PM. He just took a very important job at a big investment firm. Since he has moved over there he’s called me several times and I … Continue reading →

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Borders Books and Barnes & Noble getting together

Posted on December 8, 2010 by markkolier

My first thought when I read it Tuesday morning in the New York Times http://nyti.ms/dEthVh was – what took so long? The bookstore market has been shrinking for years and to have these two companies beat each other up for … Continue reading →

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The problem is it isn’t real life

Posted on December 6, 2010 by markkolier

At our agency we talk about the value of authenticity in marketing and that people can sense when they are being put on. Last week’s news featured reports http://bit.ly/gKfszd from Celebration, Florida on a murder that took place on over … Continue reading →

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What will be the hot tech gift this holiday season?

Posted on November 29, 2010 by markkolier

After a somewhat encouraging Black Friday and ensuing holiday shopping weekend (up 6% over 2009) today is Cyber Monday and many feel this may be the biggest shopping day next to the last Saturday before Christmas (that’s December 18th this … Continue reading →

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Yelp and Foursquare should go to the altar together

Posted on November 17, 2010 by markkolier

Being on the road again in mostly unfamiliar cities I have been using Yelp – http://www.yelp.com more and more. Enabled with GPS technology on my smartphone, Yelp allows me to search out the nearest coffee shops, wine bars, restaurants and … Continue reading →

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Airlines – they can’t get away with this – can they?

Posted on November 12, 2010 by markkolier

Actually I am convinced that airlines can and will try to get away with everything they can. For instance I am traveling on American to the west coast next week and decided to change my flight from the redeye on … Continue reading →

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LinkedIn should be your first resource for learning about business people

Posted on November 8, 2010 by markkolier

Many people I talk to remark that they see me all over LinkedIn. I am always posting blogs, recommending people, making comments, asking and answering questions, etc. I find the time because using LinkedIn has become one of my most … Continue reading →

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Cablevision and Time-Warner – When Monopoly is no fun at all

Posted on November 3, 2010 by markkolier

When I was a kid playing Monopoly was one of my favorite board games. It was fun to try to dominate the competition. The cable companies apparently paid close attention. Many people feel the American economy relies so much on … Continue reading →

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