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- I write about baseball on another platform November 21, 2024
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- There’s a giant difference between professionals and high-level enthusiasts May 10, 2022
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Category Archives: Customer Experiences
Chinese Government Security is not always as tight as you think
Before I left for China I was told a number of different things about the levels of security – my ability to use Facebook (or lack thereof), ability to visit websites like the New York Times and Wall Street Journal, … Continue reading
Chinese people will surprise and delight you
This is my last morning here in China for this trip. And it’s a beautiful day in Shanghai. Yesterday after two really good meetings in the city we headed to Wuxi (pronounced wushi) by fast train. Traveling at roughly 180MPH … Continue reading
American Express Platinum card and Delta Sky Lounge – a fine pairing
I carry an Amex Platinum card for several reasons not the least of which is free access to several airline clubs (I wish there were more included but as you will read below the Delta Sky Lounge access is was … Continue reading
I’m just a guy with a desk and a phone
I started and have piloted CGSM Inc. for more than 14 years. The changes we’ve undergone over those years are both necessary and remarkable. The changes are continuing (exciting and fun!) and I know that won’t ever stop. My management … Continue reading
Groupon had a very good week
Facebook launched its new location based service ‘Places’ last week. Like many things with new Facebook products invasion of privacy was an issue. In the case of Facebook places it allows your friends to broadcast where you are and they … Continue reading
Colleges and Universities are all about marketing their brands
With our daughter a rising high school senior (when exactly did that expression become so popular?), our family is deep into college consideration. Having been through this with our son four years ago we have a little experience. But like … Continue reading
Holiday layaway plans are a bad deal – or are they?
Do you remember Christmas Clubs? During the Great Depression bank customers would put money aside each week into a special savings account and get it back at the end of the year for Christmas shopping. Sears has brought back this … Continue reading
Internet access at 35,000 feet – GoGo is just so so
I’ve been on a flight or maybe two that offered internet access this year but they were short flights – under 3 hours so it did not seem necessary. This past week I flew from the East Coast to the … Continue reading
Former Jet Blue flight attendant Steven Slater is no kind of hero
Jet Blue got unlucky in having a long time employee snap on a flight earlier this week. Compelling story? Well it is an unusual that’s for sure. In fact Mr. Slater is ‘overwhelmed’ by the attention – http://nyti.ms/c1XE8M. In the … Continue reading
American consumers cutting spending and increasing saving – and this is a bad thing?
It’s a bad thing for retailers. We’re also being told that it is a bad thing for job creation. More than half of all jobs are created by small businesses and many small businesses have used worldwide recession to teach … Continue reading
The Way I See It - Mark Kolier 