Author Archives: markkolier

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About markkolier

Futurist, entrepreneur, left lane driver, baseball lover

Being there makes all the difference

Posted on August 21, 2009 by markkolier

It’s easy to send an email to a friend, client or prospect. Your interrupted train of thought is transmitted with only the touch of a button. Instant Messaging is a real time communication tool that has been around for quite … Continue reading →

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Leadership Lessons from Gettysburg

Posted on August 17, 2009 by markkolier

Prior to this year what I knew about the battle of Gettysburg you could put on the head of a pin. I did know that it occurred during the Civil War and it was some sort of key battle. I … Continue reading →

Posted in Living in the World Today | Tagged , , , , , , | 2 Comments

Recommendation systems are great but here’s one that would never work

Posted on August 11, 2009 by markkolier

The housing news of late continues to be dire for the most part. There are some indications that the bottom may have been reached as some areas of the U.S. are experiencing an actual uptick in new and existing home … Continue reading →

Posted in Living in the World Today, Marketing stuff, Social Media | Leave a comment

Beware of the U.S. neighbor to the south

Posted on August 5, 2009 by markkolier

My wife, family and I have been to Mexico a half a dozen times over the past 11 years. As a vacation spot Mexico has much to offer and it has only gotten better. Many of our American friends react … Continue reading →

Posted in Customer Experiences, Living in the World Today | 3 Comments

It’s time for national 24/7 Wi-Fi access – anywhere and anytime

Posted on July 22, 2009 by markkolier

I move around a lot. More and more I rely on my PDA to communicate. But here I am in a Starbucks in NYC having finished a meeting and preparing for another one. I don’t have a Wi-Fi access card … Continue reading →

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True confessions – I actually enjoy painting my bridge

Posted on July 17, 2009 by markkolier

‘It’s like painting a bridge.’ I like and use the expression quite a bit. The metaphor accurately depicts finally completing something only to have to begin all over again. That’s the way bridges are reputedly painted. Start at one end. … Continue reading →

Posted in Marketing stuff | Tagged , | 3 Comments

Doctors and Customer service – an oxymoron?

Posted on July 13, 2009 by markkolier

I have been a patron of a medical practice in my hometown for more than 17 years. The office is conveniently located to my house and office which for me is a top priority. The location is the only consistent … Continue reading →

Posted in Customer Experiences, Living in the World Today | 1 Comment

Is A National Minimum Wage Still Relevant?

Posted on July 7, 2009 by markkolier

A relatively short article on the U.S. Minimum wage in Monday’s Wall Street Journal caught my attention. http://online.wsj.com/article/SB124684183990798403.html. As you may have heard the minimum wage is raised July 24th this month to $ 7.25 per hour (from $ 6.55). … Continue reading →

Posted in Living in the World Today | Tagged , , | 2 Comments

The Dark Side of Twitter

Posted on June 30, 2009 by markkolier

I have been ‘Tweeting’ for nearly a year. It has been an interesting experiment and I have blogged more than a couple of times about what I am experiencing on Twitter. I still ask myself if and how Twitter.com can … Continue reading →

Posted in Social Media | Tagged , | 1 Comment

Respect my time!

Posted on June 23, 2009 by markkolier

I have spent the better part of my professional career reaching out to prospective customers so I like to think I have a pretty good feel for what works and what does not. Back in the day (this is a … Continue reading →

Posted in Living in the World Today | Tagged , , | 2 Comments