Author Archives: markkolier

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About markkolier

Futurist, entrepreneur, left lane driver, baseball lover

How often do you have thinking day at work?

Posted on July 23, 2010 by markkolier

Like many of us I find that there hardly is enough time in a ten (ok 13 sometimes) hour work day to get all the things done I need to get done. Fortunately I thrive on being busy and actually … Continue reading →

Posted in Living in the World Today | Tagged , | 3 Comments

Restaurant reservation systems and restaurants need to do a better job of working together

Posted on July 21, 2010 by markkolier

If you live in a major city, (or even smaller town with a really hot restaurant) the process of making a reservation can be onerous, to say the least. As many of you know, in the top rooms, the experience … Continue reading →

Posted in Customer Experiences, Living in the World Today, Marketing stuff | Tagged , , , , , , | 5 Comments

My strange but positive customer experience

Posted on July 19, 2010 by markkolier

The worldwide recession appears to be stubbornly holding on and impacting so many people, Here in the United States the talk is all about job creation or lack of jobs in general. Companies that have reduced staff have been running … Continue reading →

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How George Steinbrenner was a marketing genius

Posted on July 16, 2010 by markkolier

Full disclosure – first and foremost, I am die-hard Met fan. It is not really possible for me to ever root for the Yankees although as a New Yorker it is tough to root against New York at times. George … Continue reading →

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I wish it were the case only at LaGuardia

Posted on July 14, 2010 by markkolier

Last night we picked up our teenage daughter from LaGuardia airport. She came in from Central America through Miami to LaGuardia (LGA). Originating as an international flight but they went through customs in Miami so the leg to LGA was … Continue reading →

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The World Cup process it’s great when the world gets together – my top 5

Posted on July 12, 2010 by markkolier

Now that the World Cup is over and Spain has been crowned champion for the first time the time is right for a little reflection on the event that has spanned the past 4 weeks. My soccer experience consists of … Continue reading →

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Why does Activision/Blizzard want to pull the pants down of its members?

Posted on July 9, 2010 by markkolier

Activision/Blizzard’s online role playing game World of Warcraft (WOW) continues to amaze me. With more than 11.5 million monthly subscribers it is one of the most successful online gaming models ever created. This past Tuesday Blizzard announced a new feature … Continue reading →

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Rolling Stone Magazine – a study in the continued relevancy of a great magazine

Posted on July 6, 2010 by markkolier

Founded in 1967 by Jann Wenner (still at the helm), Rolling Stone Magazine has managed to stay on the leading edge of journalism for more than 40 years. With articles from some of the most topical writers over the years … Continue reading →

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Will Dell Computer’s breaking of its promise be its downfall?

Posted on July 1, 2010 by markkolier

If you read the article in the NY Times this past Monday http://nyti.ms/cLeFl6 you saw that Dell Computer had a series of problems with its computers failing at the University of Texas (among others like Wal-Mart, Wells Fargo and the … Continue reading →

Posted in Customer Experiences, Marketing stuff | Tagged , , , , | 4 Comments

Ze French just don’t get it – will the United States?

Posted on June 25, 2010 by markkolier

It’s not been a great week for La Belle France. First their World Cup Soccer team – champions in 1998, (or Futbol as it is there) was unceremoniously dispatched from the tournament in the preliminary round. It was a major … Continue reading →

Posted in Living in the World Today | Tagged , , , | 2 Comments