Category Archives: Customer Experiences

Do you have a bottle of Tabasco in your home?

Posted on August 4, 2010 by markkolier

I just had breakfast at the local diner and as usual I asked for Tabasco for my eggs. (Ok egg white omelet on the off chance my doctor might read this). Tabasco has been made by the McIlhenny Company out … Continue reading →

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Why haven’t you ditched your home telephone line yet?

Posted on July 26, 2010 by markkolier

The better question might be why haven’t I? The cable company that delivers our cable TV and internet service has been advertising a triple option to include cable phone service. You get to keep your telephone number (thanks to a … Continue reading →

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Restaurant reservation systems and restaurants need to do a better job of working together

Posted on July 21, 2010 by markkolier

If you live in a major city, (or even smaller town with a really hot restaurant) the process of making a reservation can be onerous, to say the least. As many of you know, in the top rooms, the experience … Continue reading →

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My strange but positive customer experience

Posted on July 19, 2010 by markkolier

The worldwide recession appears to be stubbornly holding on and impacting so many people, Here in the United States the talk is all about job creation or lack of jobs in general. Companies that have reduced staff have been running … Continue reading →

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How George Steinbrenner was a marketing genius

Posted on July 16, 2010 by markkolier

Full disclosure – first and foremost, I am die-hard Met fan. It is not really possible for me to ever root for the Yankees although as a New Yorker it is tough to root against New York at times. George … Continue reading →

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I wish it were the case only at LaGuardia

Posted on July 14, 2010 by markkolier

Last night we picked up our teenage daughter from LaGuardia airport. She came in from Central America through Miami to LaGuardia (LGA). Originating as an international flight but they went through customs in Miami so the leg to LGA was … Continue reading →

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The World Cup process it’s great when the world gets together – my top 5

Posted on July 12, 2010 by markkolier

Now that the World Cup is over and Spain has been crowned champion for the first time the time is right for a little reflection on the event that has spanned the past 4 weeks. My soccer experience consists of … Continue reading →

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Why does Activision/Blizzard want to pull the pants down of its members?

Posted on July 9, 2010 by markkolier

Activision/Blizzard’s online role playing game World of Warcraft (WOW) continues to amaze me. With more than 11.5 million monthly subscribers it is one of the most successful online gaming models ever created. This past Tuesday Blizzard announced a new feature … Continue reading →

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Will Dell Computer’s breaking of its promise be its downfall?

Posted on July 1, 2010 by markkolier

If you read the article in the NY Times this past Monday http://nyti.ms/cLeFl6 you saw that Dell Computer had a series of problems with its computers failing at the University of Texas (among others like Wal-Mart, Wells Fargo and the … Continue reading →

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The BlackBerry Storm 2 – an improvement

Posted on June 21, 2010 by markkolier

Since the iPhone remains on the AT & T platform I am just not interested in experiencing the vagaries of AT & T service. That’s why I decided on sticking with BlackBerry in the first place. My first BB Storm … Continue reading →

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