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Category Archives: Customer Experiences
Amazon hits and misses with Kindle 2
Out of stock since November Amazon was pretty slick in holding off would be buyers of the Kindle 1 by releasing the new Kindle February 9th and telling all those who ordered the new Kindle would ship to those that … Continue reading
Posted in Customer Experiences, Marketing stuff
1 Comment
Help I’ve fallen into a serial text loop and I can’t get out!
It’s no secret that communication has undergone more change in the past 133 years than in the entirety of human history prior to that. The telephone opened up one-to-one communication in a way that altered the relationship slate. Fast … Continue reading
Posted in Customer Experiences, Social Media
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Below ground and unconnected
There are things we Americans put up with simply because most of us have not had occasion to sample the way things could be. Yesterday was a nice and bright 20 degree day (wind chills in the single digits) here … Continue reading
Posted in Customer Experiences
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It’s time for faxes to become extinct
I went to a meeting yesterday and met an interesting guy who is an investment banker/venture capital funding specialist. After he was done he offered to send us the deck from which he presented. So like I do when I … Continue reading
Posted in Customer Experiences, Marketing stuff, Uncategorized
5 Comments
Happy New Year – Will 2009 be the end of shared media experiences?
Maybe you will watch Ryan Seacrest this New Year’s Eve. Maybe Dick Clark? But hopefully you are not watching it alone. Even if you alone at least you are sharing a media experience where if something interesting happens many people … Continue reading
Posted in Customer Experiences
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2009 – the year of better communication – I hope!
Will 2009 be the year of better communication? As I write this sitting on a plane heading to frigid Chicago 3 days before Christmas it bothers me to no end that in flight internet access is not a regularly available … Continue reading
Posted in Customer Experiences
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Mobile contract up time for a new phone right? What to do?
Not that easy. I have a Blackberry Pearl. It is small. I can still see the letters and type pretty well with my right hand thumb. Of course I can only have the T-Mobile network. There are many places in … Continue reading
Posted in Customer Experiences
3 Comments
Did TSA change their policy with the 3-1-1 plastic bag deal?
I flew out on Monday from a NYC area airport and forgot not only that I did not have my 3 ounces or less liquids in my little one quart plastic bag. Not only that I left all the liquids … Continue reading
The Way I See It - Mark Kolier 