Category Archives: Customer Experiences

Doctors and Customer service – an oxymoron?

Posted on July 13, 2009 by markkolier

I have been a patron of a medical practice in my hometown for more than 17 years. The office is conveniently located to my house and office which for me is a top priority. The location is the only consistent … Continue reading →

Posted in Customer Experiences, Living in the World Today | 1 Comment

Ahead of the curve – I have had a Netbook for years but didn’t know it until now

Posted on June 2, 2009 by markkolier

When I was in Tokyo earlier this year in March my friend and I went over to Akihabara which is the area in Tokyo that has all the newest gadgets and technology. I was interested in this since innovative technology … Continue reading →

Posted in Customer Experiences, Living in the World Today | Tagged , , , , | 1 Comment

Finally an explanation of why I cannot use my mobile phone on the plane

Posted on May 6, 2009 by markkolier

Of course I am not sure if I believe it or not. Last night a flight attendant did do something unusual. When admonishing a passenger for not turning off his phone she explained that mobile phones are operative to about … Continue reading →

Posted in Customer Experiences | 2 Comments

Airline Madness! Why I am going to visit Detroit and Cincinnati for 30 minutes each

Posted on April 27, 2009 by markkolier

I have to go to Minneapolis next week for a meeting or two.  It’s a one day trip out of necessity as I have things going both before and after that require my being close to the office.    It’s about … Continue reading →

Posted in Customer Experiences, Marketing stuff | 2 Comments

Live Concerts are a better value than sporting events

Posted on April 21, 2009 by markkolier

The opening of two sparkling new baseball parks in the Metropolitan New York area gave critics and fans (sometimes they are one in the same) plenty of things about which to complain and praise.   I was at Citi Field (maybe … Continue reading →

Posted in Customer Experiences | Leave a comment

Rental Cars – services keep going down and prices keep going up

Posted on March 29, 2009 by markkolier

After traveling internationally more than just a bit recently, I had a two day trip in and out of Cincinnati this past week.   I have been renting cars from Budget and occasionally Hertz for the most part over the past … Continue reading →

Posted in Customer Experiences | Tagged | 2 Comments

Thoughts on Tokyo – Part VI – Tokyo – it’s all about the hair and the mask

Posted on March 24, 2009 by markkolier

9:30PM on Sunday night in Tokyo and the Hair Salon is bustling.  There are actually people waiting their turn to spend more than $ 100US to color, tease, and style the head s of 36,000,000 people.  Maybe it’s just sheer … Continue reading →

Posted in Customer Experiences, Living in the World Today, Marketing stuff | 1 Comment

Thoughts on Tokyo – Part II – how technology made it more fun

Posted on March 17, 2009 by markkolier

I am going on 24 hours with little sleep trying to stay up to hopefully get back on track.  So this might not be the most lucid post I have ever made.  Forgive me if that’s the case.  I just … Continue reading →

Posted in Customer Experiences, Living in the World Today | Leave a comment

Going back to the Land of the Rising Sun

Posted on March 5, 2009 by markkolier

I really like to travel.   It gives me great new perspectives on things.   In less than a week leave for Tokyo where I will spend a week with a great friend.   Getting there is not necessarily half the fun.  7:30AM … Continue reading →

Posted in Customer Experiences | 3 Comments

America is no longer the world’s melting pot

Posted on February 24, 2009 by markkolier

Having just spent a week in London with a quick day trip to Paris (via the Eurostar train which was a great experience) I was struck by the truly international flavor both cities exhibit.   And it all seems to work … Continue reading →

Posted in Customer Experiences | 1 Comment